Transit Accessibility Center

The Transit Accessibility Center has moved to Metro’s new Headquarters at 655 Virginia Ave SW, near L’Enfant Plaza Metro’s 7th and D Street entrance, as well as, the Street elevator at 7th and C St.SW. Beginning July 15th, we will resume collecting fees for replacement ID cards requested in person and by mail. We are still accepting MetroAccess and Reduced Fare applications by fax, mail, and email at eligibility@wmata.com.


The Transit Accessibility Center is your "one-stop shop" for information and assistance in meeting the accessible transportation needs of our customers with disabilities. For information on our services please click on the links below:

Location and Contact Information

The Transit Accessibility Center is conveniently located at Metro headquarters, 655 Virginia Ave SW, Washington, DC 20024. Office hours are:

Mon: 8 am - 4 pm
Tue: 8 am - 2:30 pm
Wed-Fri: 8 am - 4 pm

Phone: 202-962-2700 Fax: 202-962-6393 Video Phone: 202-510-9165

Email: eligibility@wmata.com or traveltraining@wmata.com