Metrobus Accessibility Features
- All buses in the Metro fleet are accessible.
- All buses kneel or lower to make it easier to get on and off the bus. If you have difficulty stepping up into the bus, ask the Metrobus operator to kneel the bus or request the use of the lift or ramp.
- All buses have accessibility signs, including the International Symbol of Accessibility and kneeling bus signage.
- Priority seating for people with disabilities and senior citizens is located in the seats directly behind the bus operator.
- All the buses in Metro's fleet have audio stop announcements that identify major intersections and transfer points. There is also a visual display.
- Bus operators are instructed to announce major intersections, landmarks, and transfer points on buses that do not have the automated stop announcement system or if the automated stop announcement system fails to work.
- All new buses have security cameras on the inside and outside.
- All bus operators take part in ADA Customer Service Training.
- Information and visual displays of bus stops served by MetroBus can be accessed before you take a trip by using the Service Nearby or Trip Planner tools. The Bus Stop Information application lists the accessibility features at each stop including the availability of a crosswalk, curb ramp with a receiving curb ramp on the opposite corner, pedestrian crossing signal, an unobstructed sidewalk, a gentle sidewalk slope, and a stop sign or traffic light. Photos of the bus stop, and links to Google Street View and Bing Bird's Eye View provide visual displays and other information about the accessibility of each bus stop.
Lifts and Floor Ramps
- All buses either have a low floor ramp or are lift-equipped.
- Lift Bus Mechanic Specialist positions have been established at each Metrobus division to maintain the operational effectiveness of lift buses.
- All new buses that Metro purchases are low floor ramp buses. As these new buses arrive, older lift-equipped buses are phased out.
- The ramps on low floor buses can be manually operated if the hydraulic system fails, for 100% reliability.
- Two wheelchair securement areas are located near the front of each bus and include tie downs and lap belts for safety.
- The wheelchair securement areas also feature an accessible yellow button so a customer can alert the bus operator that the bus is approaching his or her stop.