Riders' Advisory Council
On September 25, 2005, Metro's Board of Directors established a Riders' Advisory Council. The Council advises the Board on issues affecting Metrobus, Metrorail, and MetroAccess service.
The eleven-member Council includes two individuals each from Maryland, Virginia, and the District of Columbia, four at-large members, and a representatives from Metro's Accessibility Advisory Committee.
Council meetings are open to the public. Members of the public are provided the opportunity and encouraged to address the Council as part of the meeting. There is a public comment period at the beginning of each meeting during which individuals can address any topic. There are also opportunities to provide comments related to specific items on the agenda either in person during the meeting, or online prior to the meeting via links on the agenda page. Individuals providing comments in person are asked to limit their comments to two (2) minutes per instance. Individuals providing comments online are asked to do so prior to noon on the day of the meeting.
Meetings are held the first Wednesday of each month from 6 to 8 p.m. in the lobby level Board Room at Metro's Headquarters located at L'Enfant Plaza, 300 7th Street, SW, Washington, DC 20024.
For comments or concerns about service or WMATA in general please contact customer service. You may also email the Council if you have a suggestion or topic you would like the RAC to look into.
We accept applications year round with periodic review and appointments when current member appointments end. To apply for a position on the Riders' Advisory Council, please complete and submit an online application form. Or if you prefer, you may print, complete, and mail a paper application .
Please note that the Riders' Advisory Council is unable to address specific service complaints. If you have a complaint, commendation or suggestion for Metro, please contact Metro customer service.