Contact Metro

To report suspicious activity or unattended items on Metro, call 202-962-2121 or Text MyMTPD

Submit Feedback Online

Metro values your feedback. Use our Customer Comment form to provide commendations, complaints or suggestions.


By Mail

Washington Metropolitan Area Transit Authority
600 5th Street, NW
Washington, DC 20001

In Person

To reach Metro headquarters at the Jackson Graham Building (600 5th Street, NW):

  • Take the Red, Green or Yellow lines to the Gallery Pl-Chinatown station. Use the Arena exit. Walk two blocks east on F Street to 5th Street.
  • Take the Red line to Judiciary Square station. Use the F Street exit. Walk half a block west on F Street to 5th Street.
  • Ride Metrobus routes D6, P6, X2, X9, 42, 70, 74, 79 or 80
    Use the Trip Planner for door-to-door itineraries.
By Phone
Metro Information Metrobus and rail schedules,
fares, parking, Bike & Ride program, and more
Monday-Friday: 7 am - 8 pm
Saturday and Sunday: 8 am - 6:30 pm
202-637-7000
TTY 202-962-2033
SmartTrip®
7 am - 8 pm, Monday - Friday
Except Thanksgiving, Christmas, and New Year's Day
888-762-7874
SmartBenefits® 202-962-1326, option 3
Customer Relations
Suggestions, commendations, comments
Weekdays: 8:30 am - 5:30 pm
202-637-1328
Administrative Offices
Administrative offices and general info, not including
schedules and fares
Weekdays: 8:30 am - 5 pm
202-962-1234
Transit Police 202-962-2121
or via Text Message 696873 (MyMTPD)
Bike Locker Information 202-962-1116
Group/Convention Sales 202-962-5700
ID Cards for Riders with Disabilities 202-962-2700
TTY 202-962-2033
Inspector General Hotline
Report waste and fraud
888-234-2374
or wmata-oig-hotline@verizon.net
SmarTrip® Cards for Senior Citizens 888-762-7874
Lost and Found 202-962-1195
Also see Lost and Found
Marketing & Advertising
Ad sales on Metro are handled by OUTFRONT Media.
For sales information, call OUTFRONT Media at 202-775-9115.
Marketing: 202-962-1122
Media Relations 202-962-1051
MetroAccess 301-562-5360
800-523-7009
TTY 301-588-7535