MetroAccess Paratransit

On July 1, 2019, MetroAccess will launch a new pilot program to expand the Scheduling Window from 60 to 90 minutes.
MetroAccess expects this change to help ensure we meet the on-time performance you have come to expect while improving the shared-ride, public transportation aspects of the service. There will be no impact to the customer fare as a result of the expanded Scheduling Window.
For more information about the Scheduling Window Pilot Project, please contact Metro's Department of Access Services at (202) 962-2686 or by email.
Learn more about Scheduling Terms and the pilot project.

Composite photo of MetroAccess vehicles and services

MetroAccess is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using bus or rail. If you think you may need paratransit service, see our eligibility requirements.

For details on how the MetroAccess service works:

Trip Planning


The Abilities-Ride program offers MetroAccess customers a new, more flexible option for travel within Maryland. Metro has partnered with Regency Taxi and Silver Cab to provide on-demand taxi services - without sharing a ride - at a discounted rate. View more details about the program.

Web Booking

To book or cancel trips online, you may use your MetroAccess customer ID number to log in. Your password is your 8-digit date of birth. Choose the site below that will work for you:

By Telephone

MetroAccess customer service representatives are available during all MetroAccess operating hours. Call 301-562-5360, press 2 for trip status, and then press 2 to speak to a customer service representative (TTY 301-588-7535).

To confirm or cancel a trip, you can speak with a customer service representative or you can use our automated system. Please avoid calling to check on your ride before or during the pick-up window. Trips may be canceled with as little as two hours' notice without penalty.

Prepay Fares with MetroAccess EZ-Pay

MetroAccess EZ-Pay allows customers to prepay their fares with a credit or debit card by phone or online, or with cash, credit or debit card in person at the Metro Center Sales Office. For more information and step-by-step instructions on how to use EZ-Pay, go to MetroAccess EZ-Pay.