Accessibility

Platform Improvement Project Information

Metro is offering free Travel Training focused on the Blue Line/Yellow Line Summer Shutdown.

Metro provides free travel training to our customers with disabilities and senior citizens. Travel training is short-term, comprehensive, and intensive instruction designed to enable and empower our customers to travel safely and independently on public transportation. Free individual or special group sessions specifically focused on navigating during the BL/YL summer shutdown is available. Please call 202-962-2700 or email us access@wmata.com to schedule your travel training.

Metro is offering consideration of presumptive MetroAccess eligibility for customers impacted by the Blue Line/Yellow Line Summer Shutdown.

Presumptive MetroAccess eligibility for the BL/YL summer shutdown means that customers with a disability; who travel to or from one of the impacted stations; and whose ability to access services at one of the stations as a result of his/her disability, will be provided an on-site visual assessment by Metro staff and granted temporary MetroAccess eligibility throughout the duration of the BL/YL summer shutdown.

If you feel you need MetroAccess service, for at least some trips during the BL/YL summer shutdown, please call Metro at 202-962-2686 to schedule an appointment.

Metrorail Accessibility Features

All Metrorail stations and rail cars are accessible. Our stations feature accessible priority parking near station entrances, information on station pylons in Braille and raised alphabet, and extra-wide faregates, among other features. All stations have elevators and directional signs indicating elevator locations.

Rail cars feature gap reducers between the car and the platform, barriers between cars, priority seating for people with disabilities and senior citizens, and emergency intercoms accessible to wheelchair users that also include instructions in Braille and raised alphabet.

For detailed information, see our Metrorail Accessibility page.

Metrobus Accessibility Features

All buses in the Metro fleet are accessible, with the ability to kneel or lower; all have either low floor ramps or lifts. Major stops, landmarks, and intersections are either announced by an automated stop announcement system or the bus operator. All buses feature two wheelchair securement areas and priority seating for senior citizens and people with disabilities near the front of the bus.

For detailed information, see our Metrobus Accessibility page.

Learn How to Use Metro

We have a number of ways to help our customers with disabilities use the Metro system for travel around the region. These include Metro system orientation sessions, a Speakers Bureau, and travel training workshops. For more information or to schedule a session, please call 202-962-1100 or TTY 202-962-2033.

MetroAccess

MetroAccess is a shared-ride, door-to-door, paratransit service for people who cannot independently use the accessible bus and/or rail system due to a disability. More information about the service can be found on the MetroAccess page.

Reduced Fare SmarTrip® Photo ID

If you have a disability that requires accommodation for you to use public transportation, you may be eligible to ride at a discounted rate. In order to pay the reduced fare, you must have a Reduced Fare SmarTrip® ID. The ID card must be kept in the possession of the qualifying customer at all times while riding Metrobus and Metrorail and presented when boarding Metrobus or when purchasing reduced farecards for Metrorail or Metrobus Weekly Disabled Passes. To obtain a Reduced Fare SmarTrip® ID, download the application in English PDF Icon or Spanish PDF Icon and follow the instructions for applying.

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Customer Guide for Metrobus and Metrorail

The Washington Metropolitan Area Transit Authority publishes a comprehensive travel guide for our customers with disabilities and senior citizens. Please review the Resources section of this site for versions of this guide in printed (PDF), audio, and translated formats.

Watch Videos

Metro Is For Everyone - ADA

Accessible transportation options for people with disabilities.

Metro Accessibility Features

Watch an overview of Metro accessibility features.

MetroAccess Door-to-Door Service

Learn how to use the MetroAccess Paratransit service.

Alternative Formats

For Alternative Format Requests, please call 202-962-1100 (TTY 202-962-2033).