MetroAccess is a shared-ride, door-to-door, paratransit service for people who cannot independently use the accessible bus and/or rail system due to a disability. More information about the service can be found on the MetroAccess page.
Metrorail Accessibility Features
All Metrorail stations and rail cars are accessible. Our stations feature accessible priority parking near station entrances, information on station pylons in Braille and raised alphabet, and extra-wide faregates, among other features. All stations have elevators and directional signs indicating elevator locations.
Rail cars feature gap reducers between the car and the platform, barriers between cars, priority seating for people with disabilities and senior citizens, and emergency intercoms accessible to wheelchair users that also include instructions in Braille and raised alphabet.
For detailed information, see our Metrorail Accessibility page.
Metrobus Accessibility Features
All buses in the Metro fleet are accessible, with the ability to kneel or lower; all have either low floor ramps or lifts. Major stops, landmarks, and intersections are either announced by an automated stop announcement system or the bus operator. All buses feature two wheelchair securement areas and priority seating for senior citizens and people with disabilities near the front of the bus.
For detailed information, see our Metrobus Accessibility page.
Learn How to Use Metro
We have a number of ways to help our customers with disabilities use the Metro system for travel around the region. These include Metro system orientation sessions, a Speakers Bureau, and travel training workshops. For more information or to schedule a session, please call 202-962-1100 or TTY 202-962-2033.
Reduced Fare SmarTrip® Photo ID
If you have a disability that requires accommodation for you to use public transportation, you may be eligible to ride at a discounted rate. In order to pay the reduced fare, you must have a Reduced Fare SmarTrip® ID. The ID card must be kept in the possession of the qualifying customer at all times while riding Metrobus and Metrorail and presented when boarding Metrobus or when purchasing reduced farecards for Metrorail or Metrobus Weekly Disabled Passes. To obtain a Reduced Fare SmarTrip® ID, download the application in English or Spanish and follow the instructions for applying.
Sign Up for eAlerts
- To receive elevator outage alerts, sign up for ELstat, Elevator Status.
- To receive email notification of major service disruptions, sign up for MetroAccess eAlerts.
Customer Guide for Metrobus and Metrorail
The Washington Metropolitan Area Transit Authority publishes a comprehensive travel guide for our customers with disabilities and senior citizens. Please review the Resources section of this site for versions of this guide in printed (PDF), audio, and translated formats.
Accessible transportation options for people with disabilities.
Watch an overview of Metro accessibility features.
Learn how to use the MetroAccess Paratransit service.
For Alternative Format Requests, please call 202-962-1100 (TTY 202-962-2033).