Metro plans and performs internal reviews as a preventative measure to ensure operational issues of concern are identified early, managed efficiently and corrected on schedule. Internal reviews comprise a key component of the Authority's quality assurance program. Each Internal Review is followed by corresponding internal Corrective and Preventive Actions (iCAPAs) that outlines the review findings, recommendations and specific actions to be addressed.

In 2019, the internal reviews conducted will be published in three releases throughout the year. Each release will include internal reviews of functions that fall under one or more of the Transit Operations Areas of Focus.

Date	Area of Focus	Internal Review
		1. Metrorail Vehicle Engineering Change Management 2. Metro Storeroom Truck Inventory
05/24		3. Metro Non-Revenue Vehicle Utilization	Summary Page	Full Report	Internal Corrective and Preventive Actions
		4. Metrorail Vehicle Program Services 5. Metro Materials Management
		6. Bus Operations Communications Center 7. Metrorail Stations' ADA Compliance
09/30		8. Escalator Replacement Project	Summary Page	Full Report	Internal Corrective and Preventive Actions
		9. Drug and Alcohol Policy and Testing Program