Metro plans and performs internal reviews as a preventative measure to ensure operational issues of concern are identified early, managed efficiently and corrected on schedule. Internal reviews comprise a key component of the WMATA's quality assurance program. Each Internal Review drives corresponding internal Corrective and Preventive Actions (iCAPAs) that outline the review findings, recommendations and specific actions to be addressed.

In 2020, the internal reviews conducted will be published in several releases throughout the year. Each release will include internal reviews of functions that falls under one or more of the Transit Operations Areas of Focus.

Date	Area of Focus	Internal Review
		1. Office of Automatic Train Control Maintenance (ATCM) 2. Office of Shops and Material Support (SAMS)
05/22			Summary Page	Full Report	Internal Corrective and Preventive Actions
		3. Office of Emergency Management (OEM) 4. Department of Information Technology (IT)
		5. Bus Operations 6. Bus Transportation Training and Administration 7. Rail Planning and Scheduling
09/04			Summary Page	Full Report	Internal Corrective and Preventive Actions
		8. Rail Planning and Scheduling 9. Department of Low Voltage Electrical Maintenance