Corrective and Preventive Action Plans | Proof of Change

WMATA's Progress Trackers

Tool to Drive Progress
An internal Corrective and Preventive Action (iCAPA) is Metro's approach to formally document a strategic plan to address issues of concern, required actions and recommendations resulting from our own  internal reviews, where Corrective Action Plans (CAPs) are developed in response to external regulatory audits performed by oversight agencies such as the Federal Transit Administration. These tools are intended to drive real progress that's measureable and verifiable.  Both plan types contain a series of actionable deliverables meant to address the root cause of a finding, the responsible action owner(s), associated costs (if applicable) and an implementation schedule.

Monitoring and Tracking
Throughout the development, implementation and closeout of iCAPAs and CAPs, Internal Compliance works with internal action owners, external regulatory agencies and in some cases Metro's Office of Inspector General to ensure actionable deliverables satisfy the underlying cause of each issue found. We coordinate, monitor and track the status of internal and regulatory concerns and the implementation of actions. Providing necessary support and oversight of implementation promotes accountability and transparency in Metro's efforts to make the system safer, more reliable and effectively managed.

Regulatory Progress Tracker

Internal Progress Tracker