Back2Good Progress | January 2019

Safety Icon SAFETY

  • Major crime on Metro last year dropped to the lowest level since 1999
  • Insulator fire incidents in 2018 dropped to lowest level in years - 66% fewer than 2016 - due to new preventive maintenance and tunnel waterproofing
  • Two major capital projects completed in late 2018:
    • Completed first major reconstruction project for 40-year-old Yellow Line Bridge
    • Upgraded several switches that allow trains to change tracks at Reagan National Airport Station

rail car icon SERVICE

  • Metrorail on-time performance in 2018 reached the highest level in seven years.
  • Doubled rush-hour service at four Red Line stations by eliminating the "Grosvenor Turnback"
  • Work underway to install traffic signal priority technology on all 1,500 buses this year to speed up bus trips


  • 89% of all Metrorail rush-hour trips have arrived on-time since the start of Rush Hour Promise
  • Improving our promise: Now through June, customers can receive a travel credit if they are delayed by 10 minutes or more during rush-hour, reduced from 15 minutes in 2018
  • Register your SmarTrip card at to be eligible for the Rush Hour Promise

Station Improvements STATIONS AND TUNNELS

  • Cell service now available in more than half of Metro's tunnels
  • Brighter stations: New LED lighting installed in 15 underground stations, making them an average of 6x brighter. All 48 underground stations will receive lighting upgrades over 2-3 years


  • Clean financial audit for 4th straight year
  • Purchased new DC headquarters, the 1st major step in a broader office consolidation strategy projected to save $130 million over 20 years

January 2019 update PDF Icon

Previous updates:

September 2018

May 2018

February 2018

November 2017

September 2017

June 2017

April 2017

February 2017