Back2Good Progress | May 2018

rail car icon SERVICE RELIABILITY
  • Rail customer satisfaction on the rise: With Metrorail on-time performance now at 88%, customer satisfaction reached 76% in the third quarter of this fiscal year, compared with 69% last year.
  • Old, unreliable railcars are off the track: 85% of 5000-series taken out of service, and all 1000- and 4000-series railcars are gone.
  • Better railcars = better service: Railcar offloads down 60 percent compared to two years ago.
  • Metrobus on-time performance at 79 percent: Best third quarter since reporting began in 2010.
  • MetroAccess on-time performance at 92 percent.

Safety Icon SAFETY & SECURITY

  • Completed power cable safety upgrade: Installed protective sealing sleeves on all 9,454 power cable connectors in the Metrorail system as part of effort to reduce fire and smoke incidents.
  • Reduced debris-related fires by nearly 20 percent due to improved track bed cleaning.
  • Improving worker safety: Red signal overruns cut in half compared to last year.

Tracks Icon RUSH HOUR PROMISE

  • Since the start of Rush Hour Promise, more than 140,000 credits have been delivered to customers for trips that were delayed 15 minutes or more.
  • Register your SmarTrip card at wmata.com to be eligible for the Rush Hour Promise.

Financial Icon FINANCIAL MANAGEMENT

  • Historic dedicated funding approved for Metro: Legislation signed into law in VA, MD and DC, providing Metro with an additional $500 million in capital funding per year.
  • $1.2 billion investment in safety and reliability: On track to spend 95% of capital budget in FY18.

Tracks Icon PREVENTIVE MAINTENANCE

  • Metro's first preventive track maintenance program underway: By taking advantage of longer overnight work periods, crews accomplished 34 percent more work compared to two years ago.

Previous updates:

February 2018

November 2017

September 2017

June 2017

April 2017

February 2017