Back2Good Progress | September 2018

 

rail car icon SERVICE RELIABILITY

  • Railcar performance is now highest in 8 years. Our cars travel more than 100,000 miles on average between a problem resulting in a delay.
  • New rail preventive maintenance programs have cut infrastructure-related disruptions in half.
  • Rail fire incidents down nearly 40% in the past year.

 

Station Improvements STATION IMPROVEMENTS

  • Free customer Wi-Fi now available in all underground stations.
  • Work to install cellular service in all underground tunnels continues.
  • Brighter stations are coming. Work is underway to "relamp" all underground stations with brighter LED bulbs, improving safety and saving money.

 

Tracks Icon RUSH HOUR PROMISE

  • 88% of all Metrorail rush-hour trips have arrived on-time since the start of Rush Hour Promise in January.
  • Keeping our promise: 235,000 trip credits have been delivered to customers who were delayed 15 minutes or more, less than 0.2% of all trips taken on Metrorail.
  • Register your SmarTrip card at wmata.com to be eligible for the Rush Hour Promise.

 

Metrobus Icon METROBUS
  • Bus on-time performance improved to its best year-to-date performance since reporting began in 2010 (79%).

 

Capital program icon CAPITAL PROGRAM

  • Improved capital program management to spend more than 99% of the FY18 capital budget - that's more than $1.24 billion invested in system safety and reliability.
  • Two major capital projects completed this summer:
    • Rebuilt track infrastructure at the tightest curve, outside McPherson Square on the Blue/Orange/Silver lines.
    • Completed structural repairs & improved platform boarding for customers at Rhode Island Ave Station

Previous updates:

May 2018

February 2018

November 2017

September 2017

June 2017

April 2017

February 2017