How is Metro doing?
In 2017, Metro is becoming more customer-focused in our assessment of service quality. The new approach looks at the MyTripTime tool to tell us how often riders get where they are going on time, and evaluates three factors that drive the customer experience.
70% Overall experience 2
Our goal over the next year is to improve these customer ratings. We'll be tracking this closely as our Back2Good initiatives move forward next year.
Experience Factors from Q3 of Calendar Year 2016
79% Personal Safety/Security
70% Customer Service
2 Based on a quarterly customer survey of nearly 800 customers. Measure derived from aggregation of experiential factor ratings