Other Transit Accessibility Center Services

Obtaining MetroAccess Trip History

MetroAccess customers can request a history of trips that they have taken during a specific time period. A trip history provides customers with the date, origin, destination and fare of all trips taken during the requested time period. To protect the privacy of our customer, trip history requests must be submitted in writing by the customer and will only be mailed to the customer's address. A trip history will not be sent by Metro to an agency or anyone requesting a trip history on behalf of the customer.

Customers can also generate a trip history online by accessing their account via the standard web booking site.

Please call 202-962-2700 and select option 3 with questions regarding MetroAccess trip history requests.

Resetting your MetroAccess EZ-Pay or Instant Access Password

  • Call 202-962-2700, and select option 8

Updating Addresses and Phone Numbers on your MetroAccess Account

MetroAccess customers can request contact information updates to their account by: