Our Safety Initiatives
When you choose Metro, know safety is one of our core values. We are continuously working to ensure our stations, railcars and bus fleets are well-maintained. We're also doing everything we can to prevent and deter crime within the system.
Customer feedback is important to us, so we're always testing new tools and regularly implementing programs to improve your experience. Below are some of our recent and ongoing safety efforts.
Train surfing isn’t fun, it’s fatal!
Train surfing is a very risky behavior that involves riding on the exterior of a moving train, often on the roof, on the side or, between the train cars. This behavior is extremely dangerous and oftentimes fatal.
Learn more about the dangers of train surfing.
Bus Courtesy Stops
We want to make sure you get to your destination safely. After hours, you can request a stop along the route between the usual stops. From 9 pm to 5 pm, just let the bus operator know when you get on the bus that you'd like a courtesy stop. Pull the stop cord as you near where you've asked them to let you off.
Learn more about courtesy stops
Crisis Intervention Specialists
We care about everyone in our community and model the same behavior we want to see. That means treating everyone with respect. Our trained specialists are there to assist customers who are experiencing mental or physical challenges and need to be connected to the appropriate resources.
Learn more about the program
Metro Transit Police Department
Your safety is important to us. Over the past year, Metro Transit Police Department (MTPD) has partnered with law enforcement agencies throughout the region to put more officers on buses and trains as well as in and around stations. We have more surveillance to better serve your needs.
Learn more about the MTPD
Rail Maintenance
We are committed to maintaining a safe system. To keep you moving, we work to maintain a state of good repair by inspecting and working on tracks, railcars, and buses at night and on weekends. We design our maintenance schedules to prevent problems before they happen.
See service alerts and advisories
Station and System Maintenance
Digital signage at bus stops
Emergency preparedness
The publications and websites below offer practical how-to guides instructing Metro customers and area residents in emergency preparedness.
Learn more
Safety Management System and Agency Safety Plan
The Metro Agency Safety Plan (ASP) is a blueprint for keeping Metro safe. It outlines our top safety priorities and how we implement a proactive approach to managing safety risk and preventing incidents, a process known as the Safety Management System (SMS). The Agency Safety Plan is updated annually to reflect lessons learned, process changes, and other updates to strengthen our proactive safety efforts.
Metro Safety Community Toolkit
Resources for our community partners to help you spread the word about Metro's ongoing initiatives.
See the community toolkit