WMATA Board adopts updated Strategic Transformation Plan

The Washington Metropolitan Area Transit Authority (WMATA) Board of Directors today adopted Metro’s updated Strategic Transformation Plan, a refreshed roadmap shaped directly by feedback from customers, employees, regional partners, and community stakeholders. The updated plan sharpens the agency’s focus on service excellence, talent development, and long-term financial and organizational efficiency.

The updated plan builds on the original Strategic Transformation Plan adopted in 2023 and reflects progress Metro has made in recent years, including improvements across the system and national recognition as the 2025 Outstanding Public Transit Agency of the Year by the American Public Transportation Association.

The refresh streamlines Metro’s strategy around three core goals — Service Excellence, Talented Teams, and Financial and Organizational Efficiency — supported by Regional Partnership and Long-Term Transit Planning actions and practices which help advance these goals.

“Metro is committed to delivering a transit system that is safe, frequent, and reliable every day,” said Metro General Manager and CEO Randy Clarke. “This updated Strategic Transformation Plan creates a clear path forward, aligns our teams and resources, and reflects the input we heard from employees, customers, and regional partners.”

Revisions to the plan were shaped through extensive engagement, including more than 40 interviews with Board members and staff, nine employee town halls, a public hearing, outreach to more than 14 regional partners and community groups, and benchmarking with peer transit agencies. Public and employee surveys and comments also informed the updates. In all, Metro received 379 written comments from the public and staff.

The updated plan reaffirms Metro’s mission — Your Metro: Connecting you to possibilities — and vision as the region’s trusted way to move more people safely and efficiently. It introduces updated objectives and key results focused on safety and security, reliability, convenience, workforce development, financial responsibility, and organizational efficiency. The plan also strengthens Metro’s commitment to the agency’s core values: Safe, Customer Centric, Ethical, Innovative, and Continuously Improving.

“The Strategic Transformation Plan captures our shared commitment to Metro’s future,” said Board Chair Valerie Santos. “It strengthens our ability to provide excellent service now and lays the foundation for the world-class transit system our region will depend on tomorrow.”

With Board adoption, Metro will begin implementing the updated plan immediately, with regular public reporting to track progress and maintain transparency.