Metro adopted its Strategic Transformation Plan in February 2023 to guide Metro's strategy and actions over the next 5+ years. During the first three years of the plan, from February 2023 through December 2025, Metro delivered tangible results, meeting and even exceeding many of the established targets: increased monthly ridership by 33 percent, cut the crime rate in half, and increased service by 35 percent. In September 2025, Metro was recognized with the Outstanding Public Transit Agency of the Year Award from the American Public Transportation Association (APTA). So, in December 2025, Metro updated the Strategic Transformation Plan to reflect the significant progress made and drive the agency towards the gold standard for world-class, cost-effective transit. This updated plan will continue to serve as both a long-term strategy and a tool for annual priority setting as Metro works to meet the evolving needs of its customers, employees, and the region.
Read the Strategic Transformation Plan