Monthly Pass FAQs


What do I do if I have a partially used pass on my SmarTrip® Card that I can’t use because of COVID-19?

  • Call SmarTrip Customer Service at 888-SMARTRIP (888-762-7874)
  • Metro is closely tracking the COVID-19 public health emergency and will announce credit plans for our customers once service returns to regular service levels.
Back To Top

Will I be charged if I have Auto Reload turned on for my pass?

  • You will not be charged for a pass until it is loaded onto your SmarTrip Card.
  • Passes are loaded onto your SmarTrip Card when the card is tapped at a fare machine, Metrorail fare gate, or bus farebox.
  • Passes are loaded onto your SmarTrip app + Apple Wallet when you tap your mobile device or Apple Watch at a fare machine, Metrorail fare gate, or bus farebox
Back To Top

Should I cancel my Auto Reload?

  • If you plan to use Metro for essential trips, we recommend cancelling Auto Reload for your pass and using Stored Value.
  • If you do not plan to use Metro, you do not need to cancel Auto Reload as the pass will not load unless you tap your card. You will not be charged if you do not tap your card in the system
Back To Top

I cancelled my Auto Reload online. Do I need to tap my SmarTrip Card?

No. Your Auto Reload cancellation has been processed, and you will receive a confirmation email. 

Please disregard any emails instructing you to tap your card to finalize the cancellation.

Back To Top

When should I reactivate my Auto Reload?

Reactive Auto Reload when your commute returns to normal.

If you are unable to get a full month’s use of the Monthly Unlimited Pass, wait to reinstate your pass until the following month. Stored Value funds can be used to purchase fares in the interim.

Back To Top

What is the Monthly Unlimited Pass?

  • It is a pass that covers unlimited rides on Metrorail and Metrobus for one calendar month up to a maximum fare level.
  • Select the fare level at the price of your typical commute.
  • A pass is priced for 36 trips at the selected fare level – any trips beyond that are free.
  • A pass covers the first $2 of fare on Metrobus Express and Airport Express (5A/B30) routes.
Back To Top

How can I buy a Monthly Unlimited Pass?

Back To Top

What other passes does Metro offer?

Back To Top

When does my pass activate?

  • Passes start automatically and are active for one calendar month depending on the date of purchase:
  • Before the 15th day of the month, pass starts when the card is tapped at a rail station and is valid for the remainder of that month.
  • After the 15th day of the month, pass is valid for the following month, starting on the first day of the month.
  • If Auto Reload is selected at checkout, the pass automatically renews each month
Back To Top

What happens if I make a trip above my selected fare level?

  • Pay the difference with Stored Value on your SmarTrip Card.
Back To Top

What happens if I take a trip above my selected fare level and I don’t have any Stored Value?

Back To Top

What if I lose my SmarTrip Card containing my Monthly Unlimited Pass?

  • Log in to your account, select that card, and follow the prompts for Report Lost or Damaged Card or call 1-888-SMARTRIP (762-7874).
  • A prorated refund will be applied to your card as Stored Value funds.
Back To Top

What is Auto Reload?

  • Auto Reload allows you to set your SmarTrip Card to automatically load passes or Stored Value (Learn more).
Back To Top

How do I use SmartBenefits to purchase a Monthly Unlimited Pass?

Back To Top

I’m buying a pass with SmartBenefits; why do I need a credit or debit card?

  • A credit/debit card number is required to cover purchases if SmartBenefits funds are insufficient.
  • The card will only be charged if you have insufficient SmartBenefits funds to cover an Auto Reload pass purchase.
Back To Top

If I buy the Monthly Unlimited Pass with SmartBenefits and I make a trip above my selected fare level, how will the difference be paid?

  • Additional fare is paid via your transit benefits purse (if applicable) or SmarTrip Stored Value.
Back To Top

When will I be charged for a Monthly Unlimited Pass when using Auto Reload with SmartBenefits?

  • Auto Reloads are generated three days before the start of the month, but you will not be charged until your benefits become available on the first day of the month.
Back To Top