Metro Performance Scorecard

Fiscal Year 2024 Q1-Q2

See the quarterly Service Excellence Report (Q2-FY2024) for a full review of measures and results. Please also refer to the "Performance" section of our Public Records page for detailed measure data tables in downloadable spreadsheet format, as well as previous quarters' reports.

Overall Ridership: 116.7 million trips Rail Customer Satisfaction: 88% satisfied rating Bus Customer Satisfaction: 77% satisfied rating
Metrorail Customer On-Time Performance: 87% of customers arrived on time. Metrobus On-Time Performance: 76% of buses departed on time. MetroAccess On-Time Pick-up Performance: 91.4% of vehicles arrived on time.
Bus Prediction Availability: 91.3% of scheduled trips with real-time predictions. Escalator Availability: 94.2% of service hours that escalators were available. Part I Crime Rate: 7.9 crimes per million riders.
Scorecard Legend