Scorecard

Vital Signs Report -- Q1/2017
Comparing performance vs target

Metro's Strategic Goals
Using Performance to Drive Results

QUALITY SERVICE

Bus On-Time Performance Rail - On-Time Performance MetroAccess On-Time Performance
Customer Satisfaction - Bus Customer Satisfaction - Rail


QUALITY SERVICE KEY DRIVERS


Bus Fleet Reliability Rail Fleet Reliability Elevator Availability


Legend Rail Infrastructure Availability Escalator Availability


SAFETY AND SECURITY

Customer Injuries Crime


FISCAL TRAJECTORY

Ridership Capital Funds Invested Net Operating Position

2016 Performance Report
2015 Performance Report
Definitions