Scorecard

Q3/2016 Vital Signs Report
Comparing performance vs target

Metro's Strategic Goals
Using Performance to Drive Results

QUALITY SERVICE

Bus On-Time Performance Bus Fleet Reliability Customer Satisfaction - Bus


Rail Customer On-Time Performance Rail Fleet Reliability Customer Satisfaction - Rail


Elevator Reliability Escalator Availability Key


SAFETY AND SECURITY

Customer Injuries Employee Injuries Crime


PEOPLE AND ASSETS

Overall Vacancy Rate Capital Funds Invested Operating Budget Variance


Ridership - Rail Ridership - Bus Ridership - MetroAccess

2015 Performance Report
Definitions