Metro Performance Scorecard
Fiscal Year 2026
See the quarterly Service Excellence Report (Q1-FY2026) for a full review of measures and results. Please also refer to the "Performance" section of our Public Records page for detailed measure data tables in downloadable spreadsheet format, as well as previous quarters' reports.
Overall Ridership
67.6 million trips
67.6 million trips
Rail Customer Satisfaction
84% satisfied rating
FY26 target | no less than 85%
84% satisfied rating
FY26 target | no less than 85%
Bus Customer Satisfaction
76% satisfied rating
FY26 target | no less than 78%
76% satisfied rating
FY26 target | no less than 78%
Metrorail
Customer On-Time Performance
88.9% of customers arrived on time
FY26 target | no less than 89%
Customer On-Time Performance
88.9% of customers arrived on time
FY26 target | no less than 89%
Metrobus
Bus On-Time Performance
76.5% of buses departed on time
FY26 target | none due to Bus Network Redesign
Bus On-Time Performance
76.5% of buses departed on time
FY26 target | none due to Bus Network Redesign
MetroAccess
On-Time Pick-Up Performance
90.2% of vehicles arrived on time
FY26 target | no less than 90%
On-Time Pick-Up Performance
90.2% of vehicles arrived on time
FY26 target | no less than 90%
Bus Prediction Availability
93.4% of scheduled trips with real-time predictions
FY26 target | no less than 93.5%
93.4% of scheduled trips with real-time predictions
FY26 target | no less than 93.5%
Escalator Availability
94.6% of service hours that escalators were available
FY26 target | no less than 94.3%
94.6% of service hours that escalators were available
FY26 target | no less than 94.3%
Part I Crime Rate
3.2 crimes per million riders
FY26 target | no more than 5.9
3.2 crimes per million riders
FY26 target | no more than 5.9
LEGEND |
Target met | Target just missed | Target missed