Recent customer impacts to Metrobus service

Advisory Effective: 10/4/21 - 12/31/21

Our goal is to provide reliable, on-time service to our customers. Recently, you may have noticed we've been experiencing some challenges meeting that goal, so we wanted to reach out and explain why.

While the majority of Metro buses operated as scheduled last week, some customers experienced longer, pandemic-related wait times due to fewer buses operating than expected. We apologize for these disruptions to your service. 

As more Metro employees meet our requirement to be vaccinated or tested weekly for Covid, some need sick leave to manage vaccine symptoms. Others are on leave as they recover from Covid. While this is necessary to protect the health of our employees, customers, and the communities we serve, it means that we will have periodic operator shortages. 

In addition, Metro is currently impacted by Bus Operator vacancies, consistent with transit agencies across the country. 

Checking our online tools before traveling is the best way to stay ahead of any potential delays you could encounter in your travels: 

  • Use Status & Alerts or your favorite transit mobile app for next bus arrival information and to see where the next bus is
  • Sign up for MetroAlerts to received email/text messages about any delays to a particular route, 7 days a week 
  • Talk to us on Twitter @Metrobusinfo to get help from our Customer Care team, weekdays from 7am until 7pm

We are sorry for any inconvenience and appreciate your understanding, as Metro continues to prioritize public health & safety above service.