Proposed Changes to Strategic Transformation Plan

Proposed Changes to Strategic Transformation Plan

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Metro adopted its Strategic Transformation Plan, Your Metro, The Way Forward, in fiscal year 2023 to guide Metro's strategy and actions over the next 5+ years. Metro is updating this Strategic Transformation Plan to reflect the significant progress made in the past 3 years, and to ensure Metro remains aspirational in its Goals, Objectives, and Key Results. This updated plan will continue to serve as both a long-term strategy and a tool for annual priority setting as Metro works to meet the evolving needs of its customers, employees, and the region.

Draft Staff Report

The draft Public Hearing Staff Report on the proposed changes to the Strategic Transformation Plan is available for review and comment. The comment period on the draft Public Hearing Staff Report is your opportunity to make sure your comments were accurately characterized in the Staff Report and to send clarification if desired. The open comment period closes at 5 p.m. on Friday, November 21, 2025.

Docket Materials Docket Materials

 

The open comment period closed at 5 p.m. on Tuesday, November 4, 2025. Following the public comment period, all public comments will be reviewed for inclusion into Metro's refreshed Strategic Transformation Plan. We anticipate the final updated Strategic Transformation Plan will be submitted to the Board of Directors for approval in Winter 2025, and the final report will be posted to the Your Metro, The Way Forward website following approval.

 

Highlights of the refreshed Strategic Transformation Plan:

  • Reinforced Metro's ambition to provide world-class transit and be the primary connector of people and places across the DMV Region
  • Elevated and expanded Metro's focus on achieving Financial & Organizational Efficiency as a core goal
  • Recognized Regional Partnership & Long-Term Transit Planning as a critical cross-cutting enabler across all three goals
  • Elevated "Continuously Improving" as a new guiding value and set new standards for customer service including internal processes
  • Refreshed how Metro activates the plan to emphasize community engagement and ties to the capital plan
  • Streamlined priorities to focus on critical programs empowering the Metro team to deliver on Metro's ambition

YOUR METRO, THE WAY FORWARD UPDATED STANDARDS FOR PUBLIC INPUT AND CONSIDERATION

Values:

  • Safe
  • Customer centric
  • Ethical
  • Innovative
  • Continuously improving

Mission: Your Metro - Connecting you to possibilities.

Vision: The region's trusted way to move more people safely and efficiently.

Goals and Objectives:

The strategic transformation plan establishes three goals and aligns objectives to these goals:

  • Service Excellence: Deliver safe, reliable, convenient, accessible, and world class service that customers can trust, across Modes.
  • Talented Teams: Attract, develop, and retain world class talent where individuals feel valued, supported, and proud of their contribution.
  • Financial & Organizational Efficiency: Steward public resources and efficiently allocate resources where they drive the most value, to ensure service delivery

 

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