For immediate release: June 30, 2023
Metro launching MetroMeter, a new real-time rail service tracking tool
Metro is launching a new tool to give customers better access to Metrorail performance information. Late next week, MetroMeter will be available to the public providing information similar to MetroHero, a third party application that has become popular with customers since its launch in 2015. The developers of MetroHero recently announced that the application will no longer be updated after July 1.MetroMeter, a new web application, will provide easy access to real-time data on headway adherence, schedule adherence, the number of trains in service, and more.
“MetroHero was popular with customers for good reason, and Metro is excited to provide our customers with a similar tool to track our performance in real time and bring more transparency to our operations,” said Metro General Manager and Chief Executive Officer Randy Clarke. “Metro thanks the creators of MetroHero for their years of service to our customers, and we’re proud to continue their work to shine light on our progress providing excellent service to the region.”
MetroMeter will complement other performance tracking tools available at wmata.com, including quarterly reports and scorecards detailing on-time performance and customer satisfaction. A recent survey of active Metrorail customers found 84 percent were satisfied with their Metro experience, an increase of 16 percent compared to one year ago. Metro is now running more train service than at any other time in our 47-year history, with 58 percent more trains in service on weekdays compared to last July and 73 percent more train trips.
Metro is also working on real-time performance tracking tools for Metrobus and MetroAccess, and will continue to refine reporting tools available to the public based on feedback from customers.