Contact Metro

To report suspicious activity or unattended items on Metro, call 202-962-2121 or Text MyMTPD

Submit Feedback Online

Metro values your feedback. Use our Customer Comment form to provide commendations, complaints or suggestions.

Customer Comment Form

By Mail

Washington Metropolitan Area Transit Authority
300 7th Street, SW
Washington, DC 20024

In Person

To reach Metro headquarters at 300 7th St SW:

  • Take the Orange, Blue, Silver, Green or Yellow lines to the L’Enfant Plaza station.
  • Exit the station at D ST SW BETWEEN 6TH & 7TH STS
  • WMATA HQ is located across D ST SW
  • Ride Metrobus routes 52, 74, or the DC Circulator EM-LP.  Use the Trip Planner for door-to-door itineraries.


Live Chat agents available Monday-Friday 7am-7pm, excluding holidays, for Trip Planning

By Phone
Metro Information Metrobus and rail schedules, fares, parking, Bike & Ride program, and more
Monday-Friday: 7am – 8pm 
Saturday and Sunday 8am – 8pm
TTY 202-962-2033
SmarTrip® & SmartBenefits Participants
7 am - 8 pm, Monday - Friday
Except Thanksgiving, Christmas, and New Year's Day
SmartBenefits® Employers
7 am - 8 pm, Monday - Friday
Except Thanksgiving, Christmas, and New Year's Day
Employment Verification

WMATA employer code: 18225
Customer Relations
Suggestions, commendations, comments
Weekdays: 8:30 am - 5:00 pm
Administrative Offices (Current and Former Employees)
Administrative offices and information on FMLA,
Retirement, Insurance, and other general information
not including schedules and fares
Weekdays: 8:00 am - 4:30 pm
Transit Police 202-962-2121 or text MyMTPD (696873)

Bike Locker Information 202-962-1116
Group/Convention Sales 202-962-5700
ID Cards for Riders with Disabilities 202-962-2700
TTY 202-962-2033
Inspector General Hotline
Report waste and fraud
SmarTrip® Cards for Senior Citizens 888-762-7874
Lost and Found 202-962-1195
Also see Lost and Found
Marketing & Advertising
Ad sales on Metro are handled by OUTFRONT Media.
For sales information, call OUTFRONT Media at 202-775-9115.
Marketing: 202-962-1122
Media Relations 202-962-1051
Available 9 a.m. - 6 p.m.; and for breaking news or urgent matters ONLY after hours and weekends
MetroAccess 301-562-5360
TTY 301-588-7535