Washington Metropolitan Area Transit Authority

We Hear You

Before Metro can be great, it must first be good. Back2Good is our plan to deliver safe and reliable service for our riders.

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Is Metro even listening?

The answer is an unequivocal, "Yes."

We want our riders to know that we feel your frustration and that we are fully focused on the hard issues facing our system.

We know that before we can credibly attempt to regain your trust, we need to make trains run on time. And that is the mission of Back2Good.

Read more from Paul J. Wiedefeld

Read the latest Back2Good customer update


Our Pledge

Our goal is to return Metro to the world-class transit system it once was. And our promise to the region is that we will bring the same passion and commitment to our job as our riders bring to theirs.


Nuestra Promesa

Metro regresará a ser el sistema de transporte de clase mundial que era en su momento. Nuestra promesa a la región es que usaremos la misma pasión y compromiso en nuestro trabajo como nuestros usuarios también llevan al suyo.

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How is Metro doing?

Our riders play a vital role in Back2Good. Your experience is what we value.

See how the Customer Experience is measured

2017 Initiatives

Back2Good is Metro’s plan for 2017 to improve safety, reduce delays caused by problems with the tracks and railcars, and provide a balanced budget based on what the region can afford.

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