Contact Metro

Rider information

For information about schedules, fares, or parking, or to get help planning your trip, just call us or use the live chat. We’re here every day to help make your ride easier.

Metro values your feedback.

Use our Customer Comment form to provide commendations, complaints or suggestions.

Customer Comment Form

You can also send your feedback by mail:

Washington Metropolitan Area Transit Authority
300 7th Street, SW
Washington, DC 20024

Visit us in person

To reach Metro headquarters:

• Take the Blue, Orange, Silver, Green or Yellow lines to the L’Enfant Plaza station.
• Use Exit B and cross D St SW to the Metro headquarters.
• Ride Metro Bus routes C11, C55, D40, or D50.

Use our Trip Planner to get transit directions to Metro HQ.

Other Metro department contacts

If you have a question for a specific Metro department, you can call during their business hours or send an email.

Smart Trip help
Smart Benefits participant help

Hours: 7:00 am – 8:00 pm, Monday – Friday
Except Thanksgiving, Christmas, and New Year’s Day
Phone: 888-SMARTRIP (888-762-7874)
TTY: 202‑962‑2033
Email: smartrip@wmata.com

Smart Benefits Employers

Hours: 7:00 am – 8:00 pm, Monday – Friday
Except Thanksgiving, Christmas, and New Year’s Day
Phone: 202-962-1326
Email: smartrip@wmata.com

Employment Verification

Phone: 800-660-3399
Website: www.theworknumber.com
WMATA Employer Code: 18225

Customer Relations

Suggestions, commendations, comments
Hours: 8:30 am – 5:00 pm, Monday – Friday
Phone: 202-637-1328

Administrative Offices (Current and Former Employees)

Administrative offices and information on FMLA, Retirement, Insurance, and employee issues 
Hours: 8:00 am – 4:30 pm, Monday – Friday
Phone: 202-962-1234

Bike Locker Information

Bike lockers

Learn more about bike lockers at Metro stations

Phone: 202-962-1116

Group / Convention Sales

Phone: 202-962-5700

ID Cards for Riders with Disabilities

Learn more about reduced fares for people with disabilities

Phone: 202-962-2700
TTY: 202-962-2033

Inspector General Hotline

Report waste and fraud
Phone: 888-234-2374
Email: hotline@wmataoig.gov

Smart Trip Cards for Senior Citizens

Learn more about Senior Smart Trip

Phone: 888-762-7874

Lost and Found

Visit the Help section for Lost and Found

Phone: 202-962-1195

Marketing and Advertising

Marketing department email: metromktg@wmata.com

Ad sales on Metro are handled by OUTFRONT Media.
OUTFRONT Media: 202-775-9115

Metro Access

Phone: 301-562-5360
TTY: 301-588-7535