Metro Performance Scorecard
Fiscal Year 2025
See the quarterly Service Excellence Report (Q2-FY2025) for a full review of measures and results. Please also refer to the "Performance" section of our Public Records page for detailed measure data tables in downloadable spreadsheet format, as well as previous quarters' reports.
Overall Ridership
191.3 million trips
191.3 million trips
Rail Customer Satisfaction
89% satisfied rating
FY25 target | no less than 85%
89% satisfied rating
FY25 target | no less than 85%
Bus Customer Satisfaction
79% satisfied rating
FY25 target | no less than 75%
79% satisfied rating
FY25 target | no less than 75%
Metrorail
Customer On-Time Performance
88.1% of customers arrived on time
FY25 target | no less than 91%
Customer On-Time Performance
88.1% of customers arrived on time
FY25 target | no less than 91%
Metrobus
Bus On-Time Performance
75.8% of buses departed on time
FY25 target | no less than 78%
Bus On-Time Performance
75.8% of buses departed on time
FY25 target | no less than 78%
MetroAccess
On-Time Pick-Up Performance
88.0% of vehicles arrived on time
FY25 target | no less than 92%
On-Time Pick-Up Performance
88.0% of vehicles arrived on time
FY25 target | no less than 92%
Bus Prediction Availability
93.0% of scheduled trips with real-time predictions
FY25 target | no less than 93%
93.0% of scheduled trips with real-time predictions
FY25 target | no less than 93%
Escalator Availability
95.0% of service hours that escalators were available
FY25 target | no less than 93%
95.0% of service hours that escalators were available
FY25 target | no less than 93%
Part I Crime Rate
4.0 crimes per million riders
FY25 target | no more than 7.8
4.0 crimes per million riders
FY25 target | no more than 7.8
LEGEND |
Target met | Target just missed | Target missed