New Carrollton Elevator Modernization
Advisory Effective: 11/17/25 - 1/19/26
Elevator Modernization Project
On November 17, 2025, Metro began rehabilitating the elevator servicing the mezzanine and street-level at New Carrollton Station on the Ellin Road side. The work will take approximately two months to complete, and the elevator will be out of service during that time.
The project will improve elevator reliability by replacing and upgrading all major components, including a new passenger cab, controls, motors, and safety devices. This is part of Metro’s regular elevator maintenance program, which includes monthly and annual maintenance on all 350+ elevators and major rehabilitation work every 10-15 years.
Customer Impacts
- The elevator located at the Ellin Road entrance of New Carrollton Metro Station will be closed. Free shuttle service will be provided from Bus Bay T3, to New Carrollton Metro Station Garden City Drive Kiss and Ride.
- For your safety, stay clear of the construction zone and follow all posted signs.
Stay Informed
- Visit our Elevator Modernization project page
- Call Customer Care at 202-GO-METRO (202-466-3876, TTY 202-962-2033), M-F, 7am-8 pm; Sat-Sun, 8 am-8 pm. Automated information is available 24/7
- Sign up for free MetroAlerts text and/or email messages to receive customized service information
- Download our new, free mobile app MetroPulse for real-time service information, live chat, and more