Performance Scorecard
Fiscal Year 2026
See the quarterly Service Excellence Report (Q1-FY2026) for a full review of measures and results. Please also refer to the "Performance" section of our Public Records page for detailed measure data tables in downloadable spreadsheet format, as well as previous quarters' reports.
Overall Ridership
67.6M
total trips
Customer Satisfaction
Rail
84%
FY26 target = no less than 85%
Bus
76%
FY26 target = no less than 78%
On-Time Performance
Rail
% of customers who arrived on time
88.9%
FY26 target = no less than 89%
Bus
% of buses that departed on time
76.5%
FY26 target = none due to Bus Network Redesign
MetroAccess
% of vehicles that arrived on time
90.2%
FY26 target = no less than 90%
Bus Prediction Availability
93.4%
FY26 target = no less than 93.5%
Escalator Availability
% of service hours that escalators were available
94.6%
FY26 target = no less than 94.3%
Part I Crime Rate
Crimes per million rdiers
3.2
FY26 target = no more than 5.9