Metro sales office to close permanently on June 30

Published: 06/06/2022

The Sales Office at Metro Center Station will close permanently on June 30, 2022, a change approved by the Metro Board of Directors as part of the fiscal year 2023 budget.

Services offered at the Sales Office—including pass sales, balance transfers, and adding SmarTrip value—are available through a variety of other sources, including:

At fare vending machines in stations
In the SmarTrip app
The SmarTrip Store (online)
At participating retail outlets, including Giant and CVS, or at commuter stores

Metro encourages customers to sign up for mobile payment options, including adding their existing SmarTrip card to Apple Wallet or Google Pay and downloading the SmarTrip app.

Senior SmarTrip Customers

Starting July 1, 2022, Senior SmarTrip customer service will move to a new location. Senior SmarTrip customer service will be available Monday-Friday, from 8 a.m.-4 p.m. at Metro’s Transit Accessibility Center at 655 Virginia Ave SW, Washington, D.C.

Customer Support

For customer support, please contact Metro’s Customer Relations Department at 202-637-1328.