Visitor refunds for Smart Trip cards

Refunds for unused Stored Value on Smart Trip cards are available if you live 100+ miles outside the Washington, D.C. area.

To initiate a refund, contact Smart Trip customer service. You will need to provide proof of residence. 

After initiating your request, mail your Smart Trip card to the address below to receive your refund. Processing time may vary depending on when proof of residence and the Smart Trip card are received. Once processing is complete, the refund check can take 3–6 weeks to be delivered.

ATTN: Customer Service
2401 Mill Road
Suite 704-19C
Alexandria, VA 22314

Bulk Smart Trip refunds

Smart Trip cards ordered in bulk can be refunded if they are unused. Partially used cards cannot be refunded.

To initiate the refund, return the bulk order of your Smart Trip cards, the original invoice (yellow copy), and proof of payment to:

WMATA Treasurer
Fare Distribution and Sales
3301 Eisenhower Ave
Alexandria, VA 22314‑4549

Processing time can vary depending on the size of the order and can take up to 10 weeks.