Paying for Metro Access

You can use EZ-Pay to prepay your Metro Access fare, either by phone or on the internet, using a credit or debit card. If you use EZ-Pay, you won’t have to pay the driver when they pick you up, and you’ll be able to see a history of your trips.

Once EZ-Pay is set up, you just have to indicate when you book your trip that you would like to use EZ-Pay, and show your Metro Access ID to the driver when you board.

Go to your EZ-Pay account now (Metro Access ID holders only)

Managing your EZ-Pay account 

You don’t have to sign up for EZ-Pay, you’re automatically enrolled when you receive your Metro Access ID.

To log in to your account:

• Your EZ-Pay user ID is the same as your Metro Access customer ID.
• Your default password is your eight-digit date of birth (for instance, 01021955 for January 2, 1955). 

If you would like to reset your password, you can contact the TAC at 202-962-2700 and select option 5 (TTY: 202-962-2033).

Your login information for EZ-Pay is different from your login information for your Metro and Smart Trip account

Some things to remember

Please note that funds need to be available in your account prior to making a reservation for your trip. Money is deducted from your EZ-Pay account at the time you book your trip, not when you actually take the trip. For subscription riders, funds need to be available in your account eight (8) days prior to your subscription trip(s), since subscription trips are automatically reserved in the system a week prior to the actual day of travel.

Subscription trips are automatically cancelled for all federal holidays. Please note if you re-book your trip(s) for travel on a federal holiday, funds will need to be available prior to booking your trip(s). If funds are not available in your EZ-Pay account at the time of booking, you will be required to pay the driver in cash prior to boarding the vehicle.

Adding money to your EZ-Pay account

Before you can pay with EZ-Pay, you have to add money to your account. You can do this on the EZ-Pay website, over the phone, or in person at the TAC. 

Adding money by phone

• Call Metro Access (301-562-5630) and select option 4 to access your EZ-Pay account (TTY 301-588-7535).
• Log in to your account:
  • Enter your user ID (your Metro Access customer ID), then press #
  • Enter your password (your eight-digit date of birth, unless you’ve changed it), then press #
• After you log in, the system will tell you your current EZ-Pay balance. 
• Press 1 to add value to your account using your credit card, press 2 to hear your balance again, or press 0 to return to the Metro Access main menu.

Adding money online

• Go to Metro Access EZ-Pay and log in to your account
• Select Add Value and enter the amount you want to add, along with your credit or debit card information and billing address.
• After you’ve done everything you want to do, you can Log Out.

In Person at the Transit Accessibility Center

• Go to the Transit Accessibility Center
• Tell the sales agent that you would like to add money to your Metro Access EZ-Pay account. Please note that the balance provided to you by the agent reflects trips that have been booked but not yet taken.
• Show your Metro Access photo ID to the sales agent. Cash, Visa, MasterCard, American Express, and Discover are accepted.

Download the EZ-Pay brochure.