Smart Trip in Apple Wallet

Device compatibility

Supported devices include:

• iPhone 8 or 8 Plus or newer
• Apple Watch Series 3 or newer
• Latest iOS and watchOS versions

Card usage across devices

• A Smart Trip card can only be active on one device at a time.
• Separate cards can be used on iPhone and Apple Watch.
• Cards are tied to a single iCloud account and cannot be shared.

Adding a Smart Trip card

You can add a card in three ways:

• Purchase a new card in Apple Wallet.
• Purchase a new card in the Smart Trip app.
• Transfer an existing physical card into Apple Wallet.

Once transferred, the physical card is permanently disabled.

Card eligibility for transfer

• Full fare cards can be transferred via Apple Wallet or the app.
• Senior Smart Trip cards must be transferred via the app.
• Eligible cards must have numbers beginning with 0167.

Add a Smart Trip to your Apple Wallet

1. Open the Wallet app on your iPhone and tap the "+"
2. Choose Transit Cards, then choose Smart Trip
3. Enter an amount to add to your Smart Trip
4. Confirm your purchase

Your Smart Trip is now in Apple Wallet, ready for use.

Card management

Moving between devices

Cards can be transferred between iPhone and Apple Watch using Wallet or Watch app settings.

Removing a card

Cards can be removed via Apple Wallet or the Watch app without deleting them from your account.

Card limits

Up to 12 cards can be stored on a device.

Balance preservation

Stored Value and passes remain with the card when transferring, removing, or moving it between devices.

Paying for transit

• Hold your iPhone or Apple Watch near the reader until you feel a vibration and see confirmation.
• Express Transit allows payment without unlocking your device.

Express Transit

• Enables tap-and-go without Face ID, Touch ID, or passcode.
• Only one card per device can use Express Transit.

Adding value and passes

• Stored Value and passes can be added via the Smart Trip app.
• Apple Wallet supports adding Stored Value only.
• Passes must be purchased in the Smart Trip app.

Payment methods

• Credit or debit cards
• Apple Pay
• Transit benefits

Employer transit benefits

Transit benefits can be used if the card is enrolled in your employer’s Smart Benefits program.

Account and registration

• Cards added via the Smart Trip app are automatically registered.
• Cards added directly in Apple Wallet must be registered via the app.

Viewing balance and activity

• Apple Wallet shows the current balance.
• The Smart Trip app or website provides full transaction history.

Auto Reload

• Automatically reloads when balance drops below $10.
• Passes renew automatically before expiration:
  • 3 days before weekly pass expiration
  • 7 days before monthly pass expiration

Lost or replaced devices

• Cards can be restored from backup or re-added to a new device.
• Cards can be removed remotely via iCloud.

Remote suspension

Activating Lost Mode disables transit use and payments until the device is recovered.

Troubleshooting

Common issues

• Ensure the card is activated and has sufficient balance.
• Seek station assistance or contact customer support if needed.

Transfer problems

Phone cases or positioning may interfere. Remove the case and retry.

Registration delays

Newly added cards may take a few minutes to appear correctly.

Unrecognized transactions

Contact Smart Trip customer support immediately.

Battery and Power Reserve

On supported iPhones, Express Transit can function for several hours after the battery is depleted using Power Reserve mode.