MetroAccess resumes service, Metrobus remains temporarily suspended

As a winter storm system moves out of the region, Metro is monitoring conditions to ensure the safety of all customers and employees. MetroAccess service, which had been paused, has now resumed service as of 3:45 p.m. While roads have improved, Metrobus service will remain temporarily suspended as larger, heavier buses are more prone to ice and snow hazards. Metrorail continues to operate normal service systemwide to above and below ground stations. Metro strongly encourages customers to remain home and travel only if necessary.

MetroAccess customers should expect longer waits and delays, even with service resuming, due to road conditions. Customers are advised that sidewalks and walkways may be slippery or covered with heavy snow and ice. Operators will make every effort to provide door-to-door service when possible, otherwise curb-to-curb service will be provided instead. Significant delays continue as a result of the pause in service. Customers who do not need to travel are encouraged to cancel their trips and may reschedule at another time using the online reservation system or by calling 301-562-5360 (TTY 301-588-7535).

Metrobus service is temporarily suspended on all routes while road crews plow and treat streets and major arteries. Metrobus personnel are checking road conditions throughout the service area to ensure roads are passable and no longer pose a hazard. Once it is deemed safe, Metrobus will begin to restore service later tonight on a route-by-route basis. Road conditions vary across the region, as such service is expected to remain extremely limited throughout the remainder of the evening. Metro will notify customers as individual routes resume service.

Red Line shuttle buses between Shady Grove, Rockville and Twinbrook are operating as scheduled. Road conditions in the area are safe for bus operations and the shuttle buses are not impacted by the temporary suspension of bus service.

Metrorail service is operating on a normal schedule every 12-24 minutes on all lines, with more frequent service to stations served by multiple lines. Minor delays are possible due to de-icer trains running between passenger trains throughout the system.

In the event of service disruptions or changes and as bus routes are restored, Metro will update customers through MetroAlerts text and email messages, on the Status and Alerts page at wmata.com, and through Twitter @MetrobusInfo @MetrorailInfo. Customers are encouraged to sign up for MetroAlerts to receive the latest service information.