Refunds, replacements, and balance transfers
Updated: 5/15/2026
Metro's refund policy
All fare product sales are final. Metro is not responsible for unforeseen conditions beyond its control (service delays, accidents, other). Metro also does not guarantee that passengers will arrive at or depart at any point at any specific time. Fare products are refundable or transferable only as specified below.
Smart Trip refunds
Refunds for unused Stored Value on Smart Trip cards are available if you live 100+ miles outside the Washington, D.C. area.
Smart Trip refunds if you live over 100 miles away
Lost or damaged Smart Trip cards
See Help: Lost or damaged Smart Trip cards for more information about a lost card and transferring your balance.
Bulk Smart Trip refunds
Smart Trip cards ordered in bulk can be refunded if they are unused. Partially used cards cannot be refunded.
To initiate the refund, return the bulk order of your Smart Trip cards, the original invoice (yellow copy), and proof of payment to:
WMATA Treasurer
Fare Distribution and Sales
3301 Eisenhower Ave
Alexandria, VA 22314‑4549
Processing time can vary depending on the size of the order and can take up to 10 weeks.
Refunds from issues with fare vending machines
If you lost money or did not receive a Smart Trip card from a Fare Vending Machine after submitting payment, see the station manager, or contact Smart Trip customer service.
If your Smart Trip card was registered, an adjustment for the value that was lost will be loaded onto your card.
Refunds for Tap. Ride. Go.
- No discounts or special rates apply.
- Customers are responsible for ensuring that they are using the correct payment method.
- If you have been charged an incorrect fare, an adjustment or refund will be made to the original payment method.
To view trips, transactions, and submit refund requests, visit the Metro Customer Dashboard at https://wmata.littlepay.com or contact Smart Trip customer service.
If you suspect a fraudulent charge, contact your bank or card issuer directly.
Metro Bus token refunds
Tokens are nonrefundable.
Schools or agencies may exchange bulk tokens (in unopened bags) for student fare products. The original purchase order is required.
Special circumstances
WMATA’s General Manager/Chief Executive Officer or their designee may establish procedures for the approval of refunds and exchanges for special and extenuating circumstances.
Smart Benefits refunds and rollovers
To comply with the IRS code, Metro does not issue Smart Benefits refunds to employees.
Unused non-rollover benefits are credited back to your employer. You may continue to use your rollover benefits for commuting until they are exhausted.
If you and your employer are willing to accept the tax consequences of removing rollover Smart Benefits from your card, your employer’s Smart Benefits administrator can initiate the refund process by performing a “retrieve” transaction.