Filing a Title VI Complaint

Updated: 5/14/2026

If you believe your rights have been violated, you can make a Title VI complaint and we will investigate it.

Any person who believes that they have been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with Metro normally within 180 days from the date of the alleged discrimination.

Metro’s Title VI Complaint Form

Download the Title VI Complaint Form in English

Descargue el Formulario de Queja del Título VI en español

Download the Title VI Complaint Form in other languages:

You can also obtain a copy of the Title VI Complaint Form by calling the Title VI telephone hotline number at 202-962-2582, or by emailing title.vi.complaint@wmata.com.

Filing your complaint

You should file your complaint in writing, using the Title VI Complaint Form, within 180 days after the incident or event you are complaining about.

To file your complaint with Metro, send it to:

Office of Equal Employment Opportunity
Washington Metropolitan Area Transit Authority
300 7th Street, SW
Washington, DC 20024

If you have limited English skills and need help completing the form, Metro will help you; email title.vi.complaint@wmata.com.

You can also file a Title VI complaint with the U.S. Department of Transportation by contacting the Department at:

U.S. Department of Transportation
Federal Transit Administration's Office of Civil Rights
1200 New Jersey Avenue, 5th Floor
Washington, DC 20590

What happens next

When Metro receives your complaint, we will record it in our database and assign it to an investigator. The investigator will contact you in writing and/or by telephone to get more information. Provided we have all the information we need, Metro’s Office of Equal Employment Opportunity (OEEO) will investigate your complaint within 90 days.

The investigator will prepare a draft written response, which the Director of Metro's OEEO Office will review. The Director will approve the final response, which will be sent to you. We will also notify you of your right to file a complaint outside of Metro.

If we receive additional relevant information, or if also file your complaint separately with another agency when you file it with us, it may take longer than 90 days to investigate your complaint. If you don’t provide all the information we ask you for, it may delay our investigation, or we may have to close your complaint without an investigation.

More information about Title VI complaints

If you need more information, email us at OEEOHotline@wmata.com, or write to:

Office of Equal Employment Opportunity
Washington Metropolitan Area Transit Authority
300 7th Street, SW
Washington, DC 20024
202-962-2582