Accessibility

Read about the MetroAccess Policy on the Requirement to Wear Seat Belts.
  • Metrorail Accessibility Features

    All Metrorail stations and rail cars are accessible. Our stations feature accessible priority parking near station entrances, information on station pylons in Braille and raised alphabet, and extra-wide faregates, among other features. All stations have elevators and directional signs indicating elevator locations.

    Rail cars feature gap reducers between the car and the platform, barriers between cars, priority seating for people with disabilities and senior citizens, and emergency intercoms accessible to wheelchair users that also include instructions in Braille and raised alphabet.

    For detailed information, see our Metrorail Accessibility page.

  • Metrobus Accessibility Features

    All buses in the Metro fleet are accessible, with the ability to kneel or lower; all have either low floor ramps or lifts. Major stops, landmarks, and intersections are either announced by an automated stop announcement system or the bus operator. All buses feature two wheelchair securement areas and priority seating for senior citizens and people with disabilities near the front of the bus.

    For detailed information, see our Metrobus Accessibility page.

  • Learn How to Use Metro

    We have a number of ways to help our customers with disabilities use the Metro system for travel around the region. These include Metro system orientation sessions, a Speakers Bureau, and travel training workshops. For more information or to schedule a session, please call 202-962-1100 or TTY 202-962-2033.

  • MetroAccess

    MetroAccess is a shared-ride, door-to-door, paratransit service for people who cannot independently use the accessible bus and/or rail system due to a disability. More information about the service can be found on the MetroAccess page.

  • Metro Disability ID Card

    If you have a disability that requires accommodation for you to use public transportation, you may be eligible to ride at a discounted rate. In order to pay the reduced fare, you must have a Metro Disability ID Card. The ID card must be kept in the possession of the qualifying customer at all times while riding Metrobus and Metrorail and presented when boarding Metrobus or when purchasing reduced farecards for Metrorail or Metrobus Weekly Disabled Passes. To obtain a Metro Disability ID Card, download the application in English (PDF) or Spanish (PDF) and follow the instructions for applying.

Photograph of a wheelchair user in the Metrorail system

Sign Up for eAlerts

To receive elevator outage alerts, sign up for ELstat, Elevator Status.

To receive email notification of major service disruptions, sign up for MetroAccess eAlerts.

Watch Videos

Watch a video about Metro Accessibility Features.

Metro Is For Everyone - ADA

Accessible transportation options for people with disabilities.

Watch a video about Metro Accessibility Features.

Metro Accessibility Features

Watch an overview of Metro accessibility features.

Watch a video on how to use MetroAccess.

MetroAccess Door-to-Door Service

Learn how to use the MetroAccess Paratransit service.

 

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