Getting the Word Out
Published: Thursday, May 9, 2019
With less than three weeks until the start of this summer’s Platform Improvement Project, notification signs are now posted at all stations on the Blue and Yellow lines, as well as major transfer stations.
Customer research has shown us that more than 80% of impacted customers already know about the summer shutdown, but we need to spread the word further.
Over the next two and a half weeks, outreach teams will be in the Metro system notifying customers about the shutdown and handing out brochures that have been customized for riders at each of the impacted stations. Outreach teams can provide bilingual assistance with English and Spanish speakers, and some outreach team members are also prepared to answer questions in Amharic, French, Portuguese, Mandarin, Korean and American Sign Language (ASL). Look for them in their yellow Metro vests (photo below).
In addition to a general overview brochure, the station-specific brochures highlight the travel alternatives available from each affected Metro station. All brochures are in English and Spanish and available at the project website as well as at the links below:
If you have any questions, Metro's Office of Customer Service is happy to provide additional travel information and help plan your summer commute. The customer service team is available by phone (202-637-7000), email, the live chat feature at wmata.com, or social media (Facebook Messenger & Twitter).
Read more travel alternatives information, including maps and a full list of options.