Frequently Asked Questions

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About the Project

Rail Service

Shuttle Bus Service

Bus Service

Covid-19 Pandemic

Parking & Biking

Fares

Accessibility

About the Project

Why does Metro need to close the stations to make repairs?

The outdoor platforms are deteriorating after decades of wear and tear and exposure to weather and de-icing agents. These platforms are being fully reconstructed to ensure they remain safe and accessible for customers for the next few decades. Closing the stations completely, instead of overnight work, single tracking and weekend outages, increases worker safety and the overall efficiency of the project. Using this strategy, work that would normally take years can be completed in months.

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Will other work be done besides platform reconstruction while the stations are closed?

In addition to replacing the original concrete platforms which are now more than 40 years old, new customer experience improvements will also be added at the stations. Key improvements include new slip-resistant tiles on the station platforms and mezzanines, stainless-steel platform shelters with charging ports and larger Passenger Information Displays (PIDS).

Learn more about the customer experience improvements added to stations during previous phases of the project, which will be similar for this phase.

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Will there be noise associated with construction?

Metro and its contractors are employing an aggressive construction strategy to rehabilitate station platforms. This includes shifts working around the clock at some stations. Nighttime work may involve concrete sawcutting and jackhammering activities for periods of time, both of which will generate noise. We are working to execute this project as quickly and efficiently as possible, and regret any discomfort and inconvenience caused by the work. If you have additional questions or concerns about noise, please contact Metro Customer Service at 202-637-7000 or submit a customer comment here.

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Will construction at the stations and shuttle bus operations disrupt traffic?

There will be increased bus traffic at and between the affected stations. In addition, the Kiss & Ride lots will be impacted at Fort Totten, Greenbelt, Prince George’s Plaza and West Hyattsville stations. All shuttle operations, including passenger boarding, will take place at existing bus bays at the stations, except at Fort Totten, where customers will board shuttle buses inside the Kiss & Ride Lot. 

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Will the Purple Line construction impact the Platform Improvement Project?

Metro is working closely with the Maryland Transit Administration Purple Line construction team to ensure both projects are coordinated and executed with the least amount of impact to customers as possible.

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Rail Service

Why is the Yellow Line stopping at Mt Vernon Sq instead of going to Fort Totten?

To ensure reliable service across the rest of the system, Yellow Line trains will end at Mt Vernon Sq.  Because Fort Totten does not typically serve as an end-of-the-line station, the necessary infrastructure is not in place that would allow for trains to turn around at a safe and reliable pace. However, Mt Vernon Sq Station is designed for trains to switch directions, and the station is often used as a terminus for the Yellow Line when track work is underway. As a result, terminating Yellow Line trains at Mt Vernon Sq will ensure that customers receive more reliable service on both the Green and Yellow lines during this work.

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What are my travel options while my station is closed and doesn’t have rail service? Where can I learn more?

Visit the Alternative Travel Options page for information about free shuttle bus routes and convenient bus options to help you plan your trip.

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Where can I find information about all station closures and track work?

For all upcoming scheduled closures, track work and other service impacts, visit wmata.com/trackwork.

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Shuttle Bus Service

Will shuttle bus information be available on Metro’s Trip Planner and other third party apps and websites?

Yes, shuttle bus information will be available on the Trip Planner when the stations close. Third party apps and websites use data from Metro’s Trip Planner to update their information.

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What will the shuttle buses look like?

Shuttle buses will be standard Metrobuses and will have the destination listed on the signage on the front of the bus.

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Are the shuttle buses free?

Yes, all shuttle buses will be free.

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Where do I board the shuttle buses at each station?

The shuttle buses will stop at designated bus bays at each station.

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What route will the shuttle buses take?

  • Greenbelt-Fort Totten shuttle
    • This shuttle will travel on Kenilworth Avenue, East-West Highway and Riggs Road
  • Prince George’s Plaza-Fort Totten shuttle
    • This shuttle will travel on Queens Chapel Road and Chillum Road
  • Greenbelt-West Hyattsville shuttle
    • This shuttle will travel on Kenilworth Avenue, East-West Highway and Queens Chapel Road

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Bus Service

Will there be any changes to the current local bus service at the closed stations?

Yes, at some of the stations bus stops have been relocated due to construction staging areas or to make room for shuttle buses. At Prince George’s Plaza all buses that normally stop on the south side of the station at bus stops A, B, C, or D relocated to temporary stops on Belcrest Road. A map of the station showing temporary bus stops is available here.

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Covid-19 Pandemic

Will it be safe to ride the shuttle buses?

Your safety and well-being, and the safety and well-being of Metro’s frontline employees, is the top priority. With that in mind, riders and shuttle bus operators are required to wear a face covering while on Metro property, including inside the shuttle buses. Metro also requires customers to maintain social distancing when forming lines to enter the shuttle buses. While riding, customers are encouraged to maintain social distancing to the extent possible.

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What happens if ridership starts to increase this summer while West Hyattsville, Prince George's Plaza, College Park-U of Md and Greenbelt are closed?

The current shuttle bus plan allows Metro to ramp up shuttle bus service to meet increased demand if necessary.

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Will Metro provide masks for shuttle bus riders?

Yes, Metro will have masks available for those who need one.

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Parking & Biking

Will I still have to pay for parking at the closed stations?

No, parking will be free at Greenbelt, College Park-U of MD, Prince George’s Plaza and West Hyattsville stations.

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Will I still have to pay for my reserved parking spot?

Yes, you will still be billed for your reserved parking spot and your privileges to your spot will remain. If you have any questions about your reserved parking space, please contact the Metro’s Parking Office at 202-667-3030.

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Will the location of the bike racks/lockers change?

Bike lockers and racks will remain in place at all stations, except at Prince George’s Plaza. The bike lockers on the south side of the station will be relocated to the north side of the station.

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Will I be able to take my bike on the shuttle buses?

Yes, bicycles can be transported on the front racks of regular Metrobuses, which will be operating the free shuttle buses.

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Fares

Will I need to use my SmarTrip® card to board the shuttle buses?

No, the shuttle buses will be free.

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How can I load my SmarTrip® card if the station will be closed?

Customers are encouraged to reload their SmarTrip® card online, set up Auto Reload or use the new SmarTrip® app. You will also be able to load your card at any open Metro station. For an alternative way to pay, customers can add SmarTrip® accounts to their Apple Wallet and then pay using iPhone or Apple Watch.

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Accessibility

Will all the shuttle buses and bus stops be accessible?

All shuttle buses will be operated by Metrobus, which are low floor, accessible vehicles. Shuttle buses will also operate out of existing, accessible bus stops at each station.

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Will the pedestrian tunnels at College Park-U of Md and Greenbelt remain accessible?

Yes, accessible walkways through the pedestrian tunnels will be available to allow the safe boarding of Amtrak and MARC trains and access to both sides of each station.

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Will service animals be allowed on the shuttle buses?

Service animals that assist people with disabilities will be permitted on the shuttle buses, as they are on Metrorail and Metrobus.

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Will there be staff available to assist with directions? Will any speak other languages?

Metro outreach teams will be at stations before and during the station closures to provide information and assistance to customers. At least 50% of all the outreach teams at each station will speak Spanish.

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