Daily Service Report for Monday, December 16, 2019

Rush Hour Promise
82.8% of all Metrorail customers arrived on-time.
93.5% arrived within 5 min of expected time.
10,391 (or 1.7% of customers) received credits for trips taking 10 minutes or more than expected.

Today's Service Exceptions

4:14 a.m. A New Carrollton-bound Orange Line train at East Falls Church was delayed 16 minutes due to a signal problem.

5:00 a.m. A New Carrollton-bound Orange Line train at West Falls Church was delayed 5 minutes due to a signal problem.

6:22 a.m. A New Carrollton-bound Orange Line train at Cheverly was expressed for schedule adherence/improved train spacing.

6:22 a.m. A Wiehle-Reston East-bound Silver Line train at Spring Hill was expressed for schedule adherence/improved train spacing.

7:20 a.m. A Glenmont-bound Red Line train at Friendship Heights reported an arcing insulator. As a result, Red Line trains were single tracked between Friendship Heights and Van Ness and several trains were offloaded and turned back for schedule adherence/improved train spacing. Customers experienced delays up to 20 minutes until approximately 8:45 a.m.

8:11 a.m. A Shady Grove-bound Red Line train at Forest Glen was offloaded due a report of an arcing insulator. Several trains were single tracked around the incident. The report was unfounded. Customers experienced delays up to 20 minutes until approximately 9:00 a.m.

9:07 a.m. A New Carrollton-bound Orange Line train at Cheverly was delayed 8 minutes due to a door problem.

1:57 p.m. A Shady Grove-bound Red Line train at Metro Center was offloaded due to an equipment problem. Passengers experienced a 15-minute delay.

3:51 p.m. A Vienna-bound Orange Line train at Dunn Loring was delayed 9 minutes due to police activity.

3:57 p.m. A Greenbelt-bound Yellow Line train at Georgia Ave-Petworth was offloaded due to an equipment problem. Passengers experienced a 7-minute delay.

4:24 p.m. A Shady Grove-bound Red Line train at Glenmont did not operate, resulting in a 4-minute gap in service.

5:04 p.m. A Shady Grove-bound Red Line train at Rockville was delayed 23 minutes due to a brake problem.

6:09 p.m. A Glenmont-bound Red Line train at Woodley Park was expressed for schedule adherence/improved train spacing.

6:33 p.m. A Huntington-bound Yellow Line train at L'Enfant Plaza was delayed 6 minutes due to an operational problem.

10:47 p.m. A Glenmont-bound Red Line train at Silver Spring was delayed 7 minutes due to a door problem.