Daily Service Report for Tuesday, December 10, 2019

Rush Hour Promise
76.0% of all Metrorail customers arrived on-time.
87.2% arrived within 5 min of expected time.
32,470 (or 4.8% of customers) received credits for trips taking 10 minutes or more than expected.

Today's Service Exceptions

5:53 a.m. A New Carrollton-bound Orange Line train at Capitol South was offloaded due to a door problem. Passengers experienced an 8-minute delay.

6:32 a.m. A New Carrollton-bound Orange Line train at Federal Center SW was offloaded due to a brake problem. Passengers experienced an 8-minute delay.

7:09 a.m. A New Carrollton-bound Orange Line train at Landover was expressed for schedule adherence/improved train spacing.

7:27 a.m. A Vienna-bound Orange Line train at New Carrollton did not operate, resulting in an 8-minute gap in service.

8:07 a.m. A New Carrollton-bound Orange Line train at Vienna did not operate, resulting in a 4-minute gap in service.

8:23 a.m. A New Carrollton-bound Orange Line train at Vienna did not operate, resulting in a 4-minute gap in service.

8:30 a.m. A Branch Avenue-bound Green Line train at Suitland did not service the station due to an operational problem. Passengers experienced an 8-minute delay.

8:42a.m. A Glenmont-bound Red Line train approaching Tenleytown reported an arcing insulator. As a result, Red Line service was suspended between Friendship Heights and Van Ness. Shuttle bus service was provided. Several trains were offloaded and turned back for schedule adherence/improved train spacing. Customers experienced delays up to 60 minutes until approximately 10:00 a.m.

9:25 a.m. A Greenbelt-bound Green Line train at Archives was offloaded due to a door problem. Passengers experienced a 4-minute delay.

10:25 a.m. A Largo Town Center-bound Blue Line train at Addison Road was delayed 5 minutes due to police activity.

10:29 a.m. A Greenbelt-bound Green Line train at Mt Vernon Square was delayed 5 minutes due to an operational problem.

11:29 a.m. A Wiehle-Reston East-bound Silver Line train at Farragut West was delayed 5 minutes due to maintenance activity.

11:52 a.m. A Branch Avenue-bound Green Line train at Southern Avenue was delayed 9 minutes due to a signal problem.

12:04 p.m. A Greenbelt-bound Green Line train at Branch Avenue was delayed 5 minutes due to a signal problem.

4:03 p.m. Red Line service was suspended at Wheaton Station due to the elevator and escalators being out of service. Shuttle bus service was provided between Wheaton and Forest Glen. Customers experienced delays up to 20 minutes until approximately 5:00 p.m.

4:20 p.m. A Wiehle-Reston East-bound Silver Line train at Rosslyn was offloaded due to a brake problem. Passengers experienced an 8-minute delay.

4:29 p.m. A Shady Grove-bound Red Line train at Dupont Circle was offloaded due to a report of an arcing insulator outside Woodley Park. As a result, Red Line service was suspended between Dupont Circle and Van Ness stations. Shuttle bus service was provided. Several trains were offloaded and turned back for schedule adherence/improved train spacing. Customers experienced delays up to 30 minutes until approximately 6:00 p.m.

4:53 p.m. A Vienna-bound Orange Line train at New Carrollton did not operate, resulting in a 4-minute gap in service.

5:02 p.m. A Largo Town Center-bound Blue Line train at Largo Town Center was delayed 18 minutes due to a signal problem.

5:29 p.m. A Wiehle-Reston East-bound Silver Line train at Foggy Bottom-GWU was offloaded due to a door problem. Passengers experienced an 8-minute delay.

5:40 p.m. A Glenmont-bound Red Line train at Medical Center was offloaded due to a report of an arcing insulator. The report was unfounded. Passengers experienced an 8-minute delay.

6:20 p.m. A Shady Grove-bound Red Line train at Van Ness-UDC was offloaded due to a report of an arcing insulator. As a result, Red Line trains were single tracked between Friendship Heights and Van Ness stations. Customers experienced delays up to 20 minutes until approximately 7:30 p.m.

9:42 p.m. A Greenbelt-bound Green Line train at Navy Yard-Ballpark was delayed 4 minutes due to debris on the track.

10:32 p.m. A Vienna-bound Orange Line train at Smithsonian was delayed 4 minutes due to a door problem.