Daily Service Report for Monday, January 14, 2019

Rush Hour Promise
88.0% of all Metrorail customers arrived on-time.
95.0% arrived within 5 min of expected time.
2,391 (or 1.0% of customers) received credits for trips taking 10 minutes or more than expected.

Today's Service Exceptions

5:35 a.m. A Mt. Vernon Square-bound Yellow Line train at Huntington was delayed 7 minutes due to an operational problem.

5:43 a.m. A Mt. Vernon Square-bound Yellow Line train at Huntington was delayed 7 minutes due to an operational problem.

6:01 a.m. A Wiehle-Reston East-bound Silver Line train at Largo Town Center did not operate, resulting in an 8-minute gap in service.

6:15 a.m. A New Carrollton-bound Orange Line train at Vienna did not operate, resulting in an 8-minute gap in service.

6:36 a.m. A Shady Grove-bound Red Line train at Glenmont did not operate, resulting in a 4-minute gap in service.

6:44 a.m. A Largo Town Center-bound Blue Line train at Franconia-Springfield was delayed 9 minutes due to an operational problem.

7:23 a.m. A Largo Town Center-bound Blue Line train at Arlington Cemetery was expressed for schedule adherence/improved train spacing.

7:25 a.m. A Franconia-Springfield-bound Blue Line train at Smithsonian was delayed 15 minutes due to a cracked rail. As a result, Orange and Blue line trains were single tracked between Smithsonian and McPherson Sq with some trains offloading and turning back for service. Silver Line trains operated between Wiehle-Reston East and Ballston only. Customers experienced delays up to 30 minutes until approximately 8:45 a.m.

7:56 a.m. A Silver Spring-bound Red Line train at Shady Grove did not operate, resulting in a 4-minute gap in service.

8:07 a.m. A New Carrollton-bound Orange Line train at Vienna did not operate, resulting in an 8-minute gap in service.

8:23 a.m. A New Carrollton-bound Orange Line train at Vienna did not operate, resulting in an 8-minute gap in service.

10:08 a.m. A Franconia-Springfield-bound Blue Line train at Pentagon City was offloaded due to a brake problem. Passengers experienced an 8-minute delay.

2:30 p.m. A Franconia-Springfield-bound Blue Line train at Largo Town Center did not operate, resulting in an 8-minute gap in service.

3:21 p.m. A Vienna-bound Orange Line train at New Carrollton did not operate, resulting in an 8-minute gap in service.

3:30 p.m. A Greenbelt-bound Green Line train at L'Enfant Plaza was delayed 4 minutes due to maintenance activity.

3:48 p.m. A Silver Spring-bound Red Line train at Shady Grove was delayed 4 minutes due to an operational problem.

4:08 p.m. A Glenmont-bound Red Line train at Shady Grove was delayed 4 minutes due to an operational problem.

4:53 p.m. A Vienna-bound Orange Line train at New Carrollton did not operate, resulting in a 4-minute gap in service.

5:13 p.m. A Vienna-bound Orange Line train at New Carrollton did not operate, resulting in a 4-minute gap in service.

5:19 p.m. A Greenbelt-bound Green Line train at Branch Avenue did not operate, resulting in a 4-minute gap in service.

5:24 p.m. A Silver Spring-bound Red Line train at Shady Grove was delayed 4 minutes due to an operational problem.

6:11 p.m. A Wiehle-Reston East-bound Silver Line train at Largo Town Center did not operate, resulting in an 8-minute gap in service.

6:15 p.m. A Glenmont-bound Red Line train at Union Station was delayed 12 minutes due to a signal problem.

6:54 p.m. A Shady Grove-bound Red Line train at Takoma was delayed 9 minutes due to a medical emergency.

8:31 p.m. A Shady Grove-bound Red Line train at Grosvenor-Strathmore was delayed 5 minutes due to an operational problem.

10:46 p.m. A Glenmont-bound Red Line train at Rhode Island Avenue was delayed 9 minutes due to a signal problem.