Daily Service Report for Tuesday, August 21, 2018
Rush Hour Promise
68.2% of all Metrorail customers arrived on-time.
81.6% arrived within 5 min of expected time.
205 customers received credits for trips taking 15 minutes or more than expected.
*Rush Hour Promise qualifying trips include Red Line (NoMa-Gallaudet to Shady Grove only), Yellow and Green lines. Trips on other lines/segments do not qualify due to major track work on the Red, Orange, Silver and Blue lines.
Today's Service Exceptions
1:24 p.m. A Vienna-bound Orange Line train at East Falls Church was delayed 20 minutes due to a signal problem.
3:27 p.m. A Huntington-bound Yellow Line train at Braddock Road was delayed 4 minutes due to a door problem.
4:52 p.m. A New Carrollton-bound Orange Line train at Potomac Avenue was offloaded due to a medical emergency. Passengers experienced a 9-minute delay.
7:27 p.m. A Silver Spring-bound Red Line train at Forest Glen was delayed 10 minutes due to a report of smoke. As a result, Red Line trains were single tracked between Forest Glen and Wheaton. Passengers experienced delays up to 20 minutes until approximately 9:00 p.m.
8:46 p.m. Orange and Silver Line trains experienced delays due to a signal problem. Several trains were offloaded and turned back for schedule adherence/improved train spacing. Passengers experienced delays up to 20 minutes.