Daily Service Report for Wednesday, February 28, 2018

Rush Hour Promise
83.8% of all Metrorail customers arrived on-time.
92% arrived within 5 min of expected time. However, OR/SV was disrupted during AM rush w/significant delays.
17,098 (or 2.8% of customers) received credits for trips taking 15 minutes or more than expected.

Today's Service Exceptions

6:46 a.m. A Shady Grove-bound Red Line train at White Flint was offloaded due to a brake problem. Passengers experienced an 8-minute delay.

7:05 a.m. A Largo Town Center-bound Blue Line train at Franconia-Springfield was delayed 5 minutes due to an operational problem.

7:13 a.m. A New Carrollton-bound Orange Line train at Ballston-MU was offloaded due to a brake problem. A Largo Town Center-bound Silver Line train was used to recover the incident train. As a result, Orange and Silver line service was temporarily suspended between East Falls Church and Clarendon. Several trains were offloaded and turned back for schedule adherence/improved train spacing. Shuttle bus service was provided. Customers experienced significant delays until approximately 8:45 a.m.

7:38 a.m. A Largo Town Center-bound Blue Line train at Arlington Cemetery was expressed for schedule adherence/improved train spacing.

7:54 a.m. A Huntington-bound Yellow Line train at Crystal City was rerouted to Franconia-Springfield for schedule adherence/improved train spacing. Passengers experienced an 8-minute delay.

7:57 a.m. A Huntington-bound Yellow Line train at Mt Vernon Square was delayed 8 minutes due to an equipment problem.

8:15 a.m. A Mt. Vernon Square-bound Yellow Line train at Huntington did not operate, resulting in an 8-minute gap in service.

8:23 a.m. A Mt. Vernon Square-bound Yellow Line train at Huntington did not operate, resulting in an 8-minute gap in service.

8:31 a.m. A Mt. Vernon Square-bound Yellow Line train at Huntington was delayed 5 minutes due to an operational problem.

8:48 a.m. A Silver Spring-bound Red Line train at NoMa-Gallaudet U was offloaded due to a brake problem. Passengers experienced a 4-minute delay.

11:10 a.m. A Largo Town Center-bound Silver Line train at Metro Center was offloaded due to a door problem. Passengers experienced a 12-minute delay.

12:38 p.m. A Largo Town Center-bound Silver Line train at Spring Hill was offloaded due to a brake problem. Passengers experienced a 12-minute delay.

3:08 p.m. A Largo Town Center-bound Blue Line train at Arlington Cemetery was expressed for schedule adherence/improved train spacing.

5:50 p.m. A Greenbelt-bound Green Line train at L'Enfant Plaza was offloaded due to a door problem. Passengers experienced a 12-minute delay.