The MetroAccess Customer Guide has been recorded in a series of MP3 audio files. To hear the recordings, click on the link next to each loudspeaker icon .

Effective November, 2015

• Title
• Table of Contents
• What is MetroAccess
• Customer Bill of Rights
• Customer Responsibilities
• Fares and Service Area
• Fare Payment Policy
• Service Hours
• Contacting Us
• How and When to Schedule a Trip
• Online Reservations
• Scheduling Tips
• Trip Confirmation Number
• How to Cancel a Trip
• All about MetroAccess EZ-Pay
• EZ-Pay works with SmartBenefits®
• Managing your Account
• Access your Account by Phone
• Access your Account by Internet
• Access your Account in Person
• Subscription Service
• Door-to-Door Service
• Your Pick-Up Window and When to Be Ready
• Late Trip Credits
• Vehicle Wait Time and Customer No-Shows
• MetroAccess No Strand Policy
• MetroAccess Photo ID Cards
• Seatbelt Securement Policy
• Driver Assistance for Customers
• If You Need Additional Assistance
• What You May Bring with You
• MetroAccess Vehicles
• Direct Threat and Abusive Behavior
• Severe Weather or Hazardous Conditions
• Lost and Found
• Commendations Suggestions and Complaints
• Same Day Accessible Rides
• Free Rides for Certified MetroAccess Customers
• Frequently Asked Questions
• Event Calendar
• Useful Numbers
• Travel Training Program