Customer Frequently Asked Questions (FAQs)


What is the After-Hours Commuter Service Pilot Program?

The After-Hours Commuter Service Pilot Program is a one-year program, in collaboration with the ridesharing company Lyft, where late-night commuters receive a subsidy for shared rides between midnight and 4 am.

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Where do I get the Lyft app?

Download below for your device.

Available at Amazon Appstore Get it from Microsoft Get it on Google Play Download on the Apple Appstore
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How does it work?

Metro provides a subsidy of $3 per trip for a maximum of 40 trips per month to eligible riders. This subsidy is used on the Lyft app to take shared rides between midnight and 4 am.

You must apply for the Pilot Program by the 25th of the month and you will receive your $3 trip subsidy the first day of the following month. Once enrolled in the program, the next month's subsidy will automatically load each month for the duration of the Pilot Program.

Your SmarTrip card WILL NOT be used as a form of payment. The $3 subsidy appears in the Lyft app. The balance is charged to the form of payment chosen within the app.

Lyft subsidy screennshot
If eligibility is accepted, $3 will be taken off each shared ride as shown in the image.

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Who can use this program?

The Pilot Program is geared toward overnight and 3rd shift workers (hospital and hospitality, for example) and anyone who works or needs to commute to or from work between midnight and 4 am.

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Is this program permanent?

The Pilot Program runs from July 1, 2019 to June 30, 2020 and is subject to change or cancellation before the end of the pilot period.

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How do I use this program?

You must sign-up for Lyft and register your SmarTrip® card prior to applying for the Pilot Program. After applying, Metro will determine your eligibility based on the Pilot Program rules and will send a confirmation email within 3 business days.

If approved, Metro will provide Lyft with your mobile phone number for you to receive your shared ride subsidy (shown below).

Metro After-Hours Commute screenshot

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What type of Lyft ride can I use?

You must select the Shared ride option to receive the Pilot Program subsidy. Shared rides connect you with other riders along your route. When you share a ride, you pay a discounted price.

Lyft will pick you up at your location regardless of whether you're matched with other riders. The app will show you the price up front: what you see is what you pay regardless of whether you're matched with other riders.

Learn more about Shared ride.

Shared Lyft icon

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Do I have to register the SmarTrip® card?

To participate in this Pilot Program, each rider must register their SmarTrip® card, apply for the program and be able to provide the SAME Date of Birth and ZIP Code, used during SmarTrip account setup.

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Can SmartBenefits® be used to cover charges above the subsidy?

No. The IRS limits SmartBenefits to use on mass transit and eligible commuter highway vehicles that seat at least 6 adults (not including the driver). Like taxi cabs, rideshare vehicles do not satisfy this definition.

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Where can I find the Terms and Conditions of the program?

Review the terms and conditions.

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What will you do with my data?

At Metro we respect your privacy and are committed to protecting your personally identifiable information. We will only use employer information (obtained through registration) to validate your place of employment and work schedule to determine eligibility for the program. Your mobile phone number will be provided to Lyft, so you can participate in the Pilot Program.

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Are locations excluded from the Pilot Program?

Yes. All request for service must originate and terminate within the WMATA compact service area , which includes the participating jurisdictions of:

  • District of Columbia;
  • Commonwealth of Virginia: Cities of Alexandria, Falls Church and Fairfax and the counties of Arlington, Fairfax and Loudoun;
  • State of Maryland: Counties of Montgomery and Prince George's.
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Who makes the determination and what are the rules for eligibility?

WMATA determines who is eligible; all participants must meet the following criteria:

  1. Be a current SmarTrip® holder with a registered SmarTrip® card;
  2. Provide all mandatory information in the application;
  3. Work within the Metro compact service area;
  4. Need transportation services for work between midnight and 4 am.
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How will I know if I am eligible to use the Pilot Program?

Within 3 business days of applying to the Pilot Program you will receive a status email confirming your eligibility or requesting more information.

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What if my application is denied?

Metro will inform you if you have been denied eligibility for the Pilot Program and the reason for the denial.

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Why does it take 3 business days to determine eligibility approval or denial?

Metro will validate the information provided during the application process. Metro may call your employer to verify your work schedule and work address.

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Do I have to wait for approval before using the program or I can start to use of the program pending approval?

Customers will not receive the subsidy in the Lyft app until they receive their confirmation email and are logged into the Lyft app using the mobile phone number provided during the Pilot Program application.

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If I start work at a time before midnight or end work after 4 am can I use the program?

If your job requires you to commute between midnight and 4 am, you are eligible for the program.

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Do unused trips roll over?

Unused trips do not roll over to the next month.

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Who do I contact for Registration help?

Send an email to WMATA_AHCS@wmata.com.

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Who do I contact for help with the Lyft app or service?

Lyft Help Center

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Are the vehicles accessible?

Review Lyft's accessibility policies.

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