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SmarTrip® Card Replacement

Take action now. Avoid disruption later.

     
 


Why is This Action Being Taken?

Later this year, we're upgrading our faregates systemwide to be faster, more efficient and more reliable. As a result, SmarTrip® cards obtained prior to 2012 with old chip technology will no longer work. That's why Metro is making it easy for you to switch to a new SmarTrip card through a number of options.

If you have SmarTrip in your mobile wallet, no further action is needed.



 
 


Step 1: See if Your Plastic Card Needs to be Replaced.


Flip your card over and look at the numbers on the back. If the sequence matches this card, no further action is needed.

Image of matching sequence card

Look for the numerals 0167 in the position shown above. If you have SmarTrip in your mobile wallet, no further action is needed. All other card types shown below must be replaced.

Image of cards that need replacement

 
 


Step 2: Take Action if Your Plastic Card Needs Replacing.

Have You Registered Your SmarTrip Card to Preserve Your Balance?

Please register your card to ensure your balance stays protected. If you prefer not to register your card, be sure to take a picture or make a copy of the back of your card to note the serial number before proceeding.

Register Your Card


If you are not currently riding Metro and don't have SmartBenefits on your card:
Don't need your card right away? Mail us your SmarTrip card to have the balance transferred to a new card.
We'll mail the new card to you within 10 business days and also include $5 stored value to use in the Metro system. Download the Form HerePDF Icon to get started.

If you are actively using the Metro system:
Transfer your balance to an eligible SmarTrip card or request a new card here.

If you currently have SmartBenefits on your SmarTrip card:
SmartBenefits participants cannot transfer balances using the mail-in process. Please use our online balance transfer process to replace your first generation SmarTrip card.

If you need further assistance, see below for our Frequently Asked Questions or call SmarTrip customer service: 1-888-SMARTRIP (1-888-762-7874).

Download our brochure:
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Frequently Asked Questions


Can I replace my card in-person somewhere?
Visit our Metro Sales Office located at the Metro Center Station to replace your card in-person. The Metro Sales Office is open Tuesday through Thursday from 8am-12pm.

Why can't I replace my card online?
To replace your card online, your new card must be tapped at a faregate, bus fare box, or fare vending machine to complete the balance transfer. For those who aren't currently riding Metro, our mail-in option is the best replacement method as it doesn't require you to visit a station or bus to complete the balance transfer.

I have another SmarTrip card that is a newer generation, can I transfer my balance to that card?
Yes. If you have taken Metrobus or Metrorail in the last 7 days, visit our online replacement page to transfer your balance to another SmarTrip card. If you have any questions, please give us a call at 1-888-SMARTRIP.

My card matches the types that need to be replaced, when do I need to replace it?
We recommend replacing your card as soon as possible to avoid any disruption in the future should you ride at a station that has the new faregates installed. Our new faregates will start appearing at stations starting in June of 2021 and will be installed in all stations over the next year.

What happens if I don't replace my first generation SmarTrip card?
Older SmarTrip cards that match the formats noted here will not be compatible with our new faregates, so you will be unable to enter or exit the system.

I have SmartBenefits on my first generation SmarTrip card, but I only use my card for vanpool, commuter rail, or commuter bus. Do I still need to replace my card?
If you allocate all your SmartBenefits to a vanpool or for use on commuter rail or commuter bus, then we recommend that you replace your first generation SmarTrip card to keep current with our new technology.  However, you will not be required to replace your card if you do not travel on Metro or with one of Metro’s regional partners.

Can I replace my first generation SmarTrip card at Commuter Stores or retail outlets?
Unfortunately, first generation SmarTrip cards can only be replaced in-person at our Metro Sales Office located at the Metro Center Station.

Can I transfer the balance on my first generation SmarTrip card to a mobile SmarTrip card?
If you are actively riding the system and have a SmarTrip card in your mobile wallet, you can transfer the balance of your first generation card to it. First, make sure your mobile SmarTrip card is added to your account at SmarTrip.wmata.com, then transfer your balance to the mobile SmarTrip here.

What if I have a commemorative card and I don’t want to mail it in?
If you are actively riding the system, you can transfer your balance online to another SmarTrip or request to have a new card mailed with your remaining balance. If you have not ridden Metrorail or Metrobus in the last 7 days: whenever you are ready, simply tap your SmarTrip card at any fare vending machine, fare gate, or bus farebox and follow the steps to transfer your balance online to another SmarTrip.

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WMATA First Generation SmarTrip® Card Elimination and Replacement Stored Value Promotion Terms and Conditions


During the promotional period, the Washington Metropolitan Area Transit Authority ("WMATA") is offering $5.00 stored value to any customer who mails in a properly completed SmarTrip® card replacement form with their eligible first generation SmarTrip® card for replacement pursuant to this promotion.

This offer is only available to customers with eligible first generation SmarTrip® cards who follow the procedure to replace their eligible SmarTrip® card through mail. This is a limited time offer - a properly completed SmarTrip® card replacement form and the first generation SmarTrip® card(s) must be received by WMATA before the promotional period ends on October 7, 2021. The $5.00 will be added as stored value on the replacement SmarTrip® card to offset the cost of postage and processing time while replacement forms are processed. WMATA reserves the right to terminate, cancel, modify, or suspend the offer at any time for any or no reason in its sole discretion without prior notice or liability to you. This offer may not be combined with any other offers. This offer is non-refundable, non-transferrable, and may not be resold or redeemed for cash. This offer is subject to SmarTrip® terms and conditions, which are available online at https://www.wmata.com/about/records/smartrip-terms-conditions.cfm and are incorporated by reference in these terms and conditions. SmarTrip® cards replaced in this manner will not be returned and will no longer be usable. Violation of these terms may lead to the offer being invalidated. This offer is void where prohibited. WMATA is not responsible for errors or delays in the processing of any SmarTrip® card replacements.

DISCLAIMER OF WARRANTY: THE NEW SMARTRIP® CARD IS PROVIDED BY WMATA ON AN "AS IS" AND "AS AVAILABLE" BASIS AND YOUR USE OF THE SAME IS AT YOUR OWN RISK. WMATA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WMATA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WMATA AND ITS EMPLOYEES, OFFICERS, DIRECTORS AND AGENTS WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM YOUR PARTICIPATION IN THIS PROMOTION OR YOUR USE OF THE NEW SMARTRIP® CARD INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL WMATA'S TOTAL LIABILITY TO YOU FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION IN CONNECTION WITH THE OFFER OR THE NEW SMARTRIP® CARD EXCEED THE AMOUNT OF THE STORED VALUE BEING PROVIDED, WHICH IS $5.00.

This offer shall be governed and construed in accordance with the laws of the Commonwealth of Virginia without regard to its choice of law provisions, except that in the case of any direct and irreconcilable conflict between Commonwealth of Virginia law and the WMATA Compact, the Compact shall prevail. Each party submits to the sole and exclusive jurisdiction of the U.S. District Court for the Eastern District of Virginia, Alexandria division.

 

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