Frequently Asked Questions
Can I replace my card in-person somewhere?
Visit our Metro Sales Office located at the Metro Center Station to replace your card in-person. The Metro Sales Office is open Tuesday through Thursday from 8am-12pm.
Why can't I replace my card online?
To replace your card online, your new card must be tapped at a faregate, bus fare box, or fare vending machine to complete the balance transfer. For those who aren't currently riding Metro, our mail-in option is the best replacement method as it doesn't require you to visit a station or bus to complete the balance transfer.
I have another SmarTrip card that is a newer generation, can I transfer my balance to that card?
Yes. If you have taken Metrobus or Metrorail in the last 7 days, visit our online replacement page to transfer your balance to another SmarTrip card. If you have any questions, please give us a call at 1-888-SMARTRIP.
My card matches the types that need to be replaced, when do I need to replace it?
We recommend replacing your card as soon as possible to avoid any disruption in the future should you ride at a station that has the new faregates installed. Our new faregates will start appearing at stations starting in June of 2021 and will be installed in all stations over the next year.
What happens if I don't replace my first generation SmarTrip card?
Older SmarTrip cards that match the formats noted here will not be compatible with our new faregates, so you will be unable to enter or exit the system.
I have SmartBenefits on my first generation SmarTrip card, but I only use my card for vanpool, commuter rail, or commuter bus. Do I still need to replace my card?
If you allocate all your SmartBenefits to a vanpool or for use on commuter rail or commuter bus, then we recommend that you replace your first generation SmarTrip card to keep current with our new technology. However, you will not be required to replace your card if you do not travel on Metro or with one of Metro’s regional partners.
Can I replace my first generation SmarTrip card at Commuter Stores or retail outlets?
Unfortunately, first generation SmarTrip cards can only be replaced in-person at our Metro Sales Office located at the Metro Center Station.
Can I transfer the balance on my first generation SmarTrip card to a mobile SmarTrip card?
If you are actively riding the system and have a SmarTrip card in your mobile wallet, you can transfer the balance of your first generation card to it. First, make sure your mobile SmarTrip card is added to your account at SmarTrip.wmata.com, then transfer your balance to the mobile SmarTrip here.
What if I have a commemorative card and I don’t want to mail it in?
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If you are actively riding the system, you can transfer your balance online to another SmarTrip or request to have a new card mailed with your remaining balance. If you have not ridden Metrorail or Metrobus in the last 7 days: whenever you are ready, simply tap your SmarTrip card at any fare vending machine, fare gate, or bus farebox and follow the steps to transfer your balance online to another SmarTrip.