Metrorail 15-Minute Grace Period

Starting July 1 2016, WMATA will implement a grace period for customers that enter and exit the same rail station in 15 minutes or less.

Here is how it works

  • Customers that tap in and out of the same station within 15 minutes, and do not use a rail pass, will receive a trip credit in the amount of the fare they were charged.
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    • Customers who enter from one mezzanine and exit from another at the same station are still eligible for the credit.
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    • Customers using rail passes are ineligible because they do not pay on an individual trip basis.
  • Customers who pay their fare with stored value will receive a credit to their SmarTrip® card within 72 hours of their grace period transaction.
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    • The credit will be delivered to your SmarTrip® card in the form of an Autoload.
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    • If you transfer from rail to bus, a second adjustment will be made to your SmarTrip® card.
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      • The bus transfer discount will be deducted because no rail trip was taken.
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      • However, no deduction will be made if, for example, you arrived at the rail station on a bus and were still within the two-hour free transfer window.
          (see Bus Transfers)
             
    • Like normal autoload transactions, grace period credits that are not retrieved in 30-days will expire.
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  • Customers who pay their fare with SmartBenefits® will see a credit for the entire prior month on the first of each month.
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    • Ineligible bus transfers will be deducted from the credit.
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    • The remaining balance will be rounded up to the nearest dollar.
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    • The credit will be used before the customer's normal SmartBenefits® allotment is used.
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    • Any retrieved SmartBenefit® credit that is unused at month end will also expire.
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    • This approach complies with IRS regulations.
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If you need additional information

  • To see balance details and track fare credits and adjustments customers must create an account and register their SmarTrip® cards  here, and then click on the View Product Delivery History link.
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  • Contact SmarTrip® Customer Service at smartrip@wmata.com or 888-SMARTRIP (888-762-7874)