Monthly Meeting - 6:30 p.m.

September 3, 2014

I. Call to Order/Roll Call

II. Public Comment

III. Approval of Past Meeting Minutes

DRAFT August 6, 2014 Meeting Minutes PDF Icon

V. Introduction of New RAC Members

VI. WMATA Customer Care Initiative

Customer Care Initiative Presentation PDF Icon

Customer Care Initiative Presentation Supplement PDF Icon

VII. WMATA New Electronic Payments Project (NEPP)

New Electronic Payments Project (NEPP) Presentation PDF Icon

VIII. Committee Reports

-Chair's Report to WMATA Board of Directors

Chair's Report - August 2014 PDF Icon

-Program, Projects and Planning Committee

Action Item - Approval of 16th Street Bus Resolution PDF Icon

-Customer Service Committee

Action Item - Approval of Signage Recommendations PDF Icon

IX. Follow-up Items

X. Announcements

XI. Adjournment