RAC Operations and Communications Committee Meeting - 6:30 p.m.
May 15, 2013
I. Public Comment
II. Approval of Agenda
III. Metro Staff Update - Customer Complaint Process
Customer Service Department Overview
IV. Final Workplan Approval
V. Policy on Public Comments at RAC meetings
VI. New Electronic Payments Program Status Update
VII. Workplan Proposal Review - WMATA Web Tools and Mobile Apps
VIII. Workplan Proposal Review - Customer Complaints