RAC Operations and Communications Committee Meeting - 6:30 p.m.

May 15, 2013

I. Public Comment

II. Approval of Agenda

III. Metro Staff Update - Customer Complaint Process

Customer Service Department Overview PDF Icon

IV. Final Workplan Approval

Proposed Committee Workplan PDF Icon

V. Policy on Public Comments at RAC meetings

VI. New Electronic Payments Program Status Update

VII. Workplan Proposal Review - WMATA Web Tools and Mobile Apps

VIII. Workplan Proposal Review - Customer Complaints