Riders' Advisory Council Meeting
November 4, 2009
I. Call to Order/Roll Call
II. Public Comment Period
III. Approval of Agenda
IV. Approval of Past Meeting Minutes
October 7, 2009 Approved Minutes 
October 20, 2009 Approved Special Meeting Minutes
V. Reports
A. Report by Chair
B. Report by Accessibility Advisory Committee
VI. New Business
A. SmarTrip Program Update
Cyndi Zieman, Office of SmarTrip, Metro
B. Council Bylaws Changes
C. Metro FY2011 Budget Development Process
VII. Old Business
A. Top Customer Service Complaints
B. Additional Discussion Items
VIII. Adjournment