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Riders' Advisory Council Meeting

December 3, 2008

I. Call to Order

II. Public Comment Period

Public Comment Procedures PDF Icon

III. Approval of Agenda

IV. Approval of Past Meeting Minutes

September 3, 2008 Draft Meeting Minutes PDF Icon

October 1, 2008 Draft Meeting Minutes PDF Icon

November 5, 2008 Draft Meeting Minutes PDF Icon

V. Random Bag Inspection Program

Chief Michael Taborn, Metro Transit Police Department

Deputy Chief Mark Olson, Metro Transit Police Department

VI. Metro Customer Delivery Standards

Gerald Francis, Deputy General Manager

Christian Kent, Asst. Genl. Manager for Access Services

Customer Experience Presentation PDF Icon

VII. New Metro Website

Victor Grimes, Chief, Enterprise Web Portal and GIS, WMATA IT Dept.

Eleanor Evans, Senior Web Program Manager, WMATA IT Dept.

Website Presentation PDF Icon

VIII. Information on Riders' Advisory Council Elections

IX. New Business

X. Adjournment