Riders' Advisory Council Meeting
December 3, 2008
I. Call to Order
II. Public Comment Period
III. Approval of Agenda
IV. Approval of Past Meeting Minutes
September 3, 2008 Draft Meeting Minutes 
October 1, 2008 Draft Meeting Minutes
November 5, 2008 Draft Meeting Minutes
V. Random Bag Inspection Program
Chief Michael Taborn, Metro Transit Police Department
Deputy Chief Mark Olson, Metro Transit Police Department
VI. Metro Customer Delivery Standards
Gerald Francis, Deputy General Manager
Christian Kent, Asst. Genl. Manager for Access Services
Customer Experience Presentation
VII. New Metro Website
Victor Grimes, Chief, Enterprise Web Portal and GIS, WMATA IT Dept.
Eleanor Evans, Senior Web Program Manager, WMATA IT Dept.
VIII. Information on Riders' Advisory Council Elections
IX. New Business
X. Adjournment