For immediate release: September 26, 2020

Metro opens public comment period on service cuts, other actions necessary as federal funding support ends

Metro today officially opened the public comment period and announced the many ways the public can make their voice heard regarding the impact of Covid-19 budget cuts that must be considered as federal funding support ends. Due to the pandemic's impact on ridership and revenue, Metro is heavily dependent on CARES Act funding that will run out by the end of the year. As a result, Metro's Board of Directors must prepare to cut more than $200 million from the transit agency's annual operating budget, something that is only possible through a combination of service cuts, reduced hours, layoffs, furloughs, and internal cost-cutting measures.

Metro is encouraging anyone impacted by these changes to make their voice heard as part of the official Public Comment period, which runs through 9 a.m. October 19, 2020.

Six months after the pandemic began, ridership remains extremely low, down approximately 80% from pre-pandemic levels. The lack of revenue from people riding Metro is valued at approximately $2 million every weekday. Meanwhile, Metro has put in place a range of safety measures to protect the health of employees and customers, which has increased expenses. While Metro will soon resume fare collection on Metrobus and is implementing aggressive internal cost-cutting measures (e.g. limiting the use of contractors, furloughing employees, and deferring some capital program expenses), the budget shortfall is so large that closing the gap can only be done through service cuts and layoffs beginning in December.

Proposals being considered by the Metro Board include:

  • Cutting Metrorail service (longer time between trains)
  • Closing Metrorail earlier
  • Continuing reduced Metrobus service levels and hours

Details on the proposals are available at

How to provide feedback

  • In writing: Visit to take a survey and provide written comment. The deadline to provide feedback is 9 a.m on Monday, October 19, 2020.
  • Via audio/video: Metro will conduct a "virtual public hearing" that will be livestreamed on and on October 13, 2020. Individuals have several options for submitting audio or video testimony for the public hearing, including:
  • Recording an audio statement by voicemail
  • Submitting an audio file via email
  • Sending a video selfie
  • Participating in a Zoom meeting on October 13, 2020. (Registration required at by 12:00 p.m. on the day of the hearing.)
The deadline for submitting audio or video comments is 12:00 p.m. Tuesday, October 13. All audio and video comments received will be streamed publicly for the Metro Board and the public beginning at 3 p.m. that day.
  • By mail: Comments sent by mail must be received by 9 a.m. on Monday, October 19, 2020. Submit to:
Office of the Board Secretary
Washington Metropolitan Area Transit Authority
600 Fifth Street, NW
Washington, DC 20001

Public outreach

Customers will be notified about the opportunity to provide feedback a variety of ways. Signs in English and Spanish will be posted in rail stations, MetroAccess vehicles and at bus stops across the region. In addition to English and Spanish language materials, information about the proposed service changes is available at in six languages – Amharic, Chinese, French, Korean, Vietnamese and Somali.

Customer outreach teams will also be deployed to high-ridership and high bus-to-rail transfer stations on an upcoming weekday to increase awareness and encourage feedback. Stations will be chosen to help ensure feedback is collected from minority, low income, and limited English proficiency riders who continue to use the bus and rail system during the ongoing pandemic.